What users are saying about
2 Ratings
32 Ratings
2 Ratings
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Score 9 out of 100
32 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

CyberAlert

This is a great tool for larger size companies that will have a lot of media tracking they need to do. It appeals to stakeholders involved in PR, data analytics, and helps decision makers know what will have the most impact and where their marketing dollars should go!
Anonymous | TrustRadius Reviewer

Muck Rack

It is well suited for:-Solo PR pros and PR agencies, particularly those who emphasize media relations- Teams at PR agencies, as the software makes it easy to collaborate with team members on the same account- PR people who are tired of using Cision Not well suited for:- Anyone who does not need to contact the media regularly
Scott Rosenblum | TrustRadius Reviewer

Pros

CyberAlert

  • Gave us a concise report daily of our media clips (media tracking)
  • Gave us analytical information about how much reach those clips had (how much influence they had)
  • Helped us evaluate better ways to get and use earned and paid media
Anonymous | TrustRadius Reviewer

Muck Rack

  • Muck Rack allows us to host releases on our website or client websites and point to them in a pitch email, helping drive further site traffic.
  • Muck Rack monitors and keeps us up to date with changes in status for journalists we monitor.
  • Muck Rack allows us to monitor unlimited clients and create detailed coverage reports on any business or topic we need.
Anonymous | TrustRadius Reviewer

Cons

CyberAlert

  • Personally I didn't see any. Though I know my boss had a few calls with their team to get the daily reports formatted and presented just the way she wanted them. The team took a few tries to get into the swing of what she was asking for, but they were more than willing to put in the time and effort to customize the reports for her.
Anonymous | TrustRadius Reviewer

Muck Rack

  • There is a weird process in the media lists when you add new names to the list. I know it tracks the date they were entered but the sorting is difficult to manage. ...I have to go into that process to give you specific guidance on what should be changed. I'll do that next time I encounter it.
  • I wish that there was a better way to search regionally or by DMA rank. I'd like to see the media outlet's circulation numbers on the first screen in a search or allow me to filter.
  • I wish there was a better way to see a real difference between registered media and the giant world of contributors and other wonks. Anyone with a commentary gets pulled into the general list yet many contributors are perfect targets for pitches so I don't want to eliminate them by selecting only registered media.
Jennifer Harrison, APR | TrustRadius Reviewer

Likelihood to Renew

CyberAlert

No score
No answers yet
No answers on this topic

Muck Rack

Muck Rack 8.0
Based on 1 answer
It's the best tool we've found for this type of product. It is not 100% critical to our daily responsibilities, but as a corporate tool made available to us, it is something we leverage on a weekly basis.
Kelly Saux | TrustRadius Reviewer

Usability

CyberAlert

No score
No answers yet
No answers on this topic

Muck Rack

Muck Rack 10.0
Based on 1 answer
Little training was required to leverage the tool. It is a very intuitive platform. The only troublesome aspect of the tool has been the email integration features, but that may be more of a security/IT issue with our corporate requirements than a Much Rack problem. Overall, it is a tool that anyone can leverage without much effort.
Kelly Saux | TrustRadius Reviewer

Support Rating

CyberAlert

No score
No answers yet
No answers on this topic

Muck Rack

Muck Rack 8.7
Based on 8 answers
I'm sure it's fine. I have never used their customer support, not even when a list does not save. I just figured there isn't much they can do since it was a search. They do have live chat to get answers quickly but most of the time I'm working on lists after hours (since it's a lot of admin and I can do it front of the TV) and no one is available.
Anonymous | TrustRadius Reviewer

Implementation Rating

CyberAlert

No score
No answers yet
No answers on this topic

Muck Rack

Muck Rack 5.0
Based on 1 answer
I was not involved with the implementation.
Kelly Saux | TrustRadius Reviewer

Alternatives Considered

CyberAlert

I think it's a bit more developed and professional looking. It's best for bigger companies.
Anonymous | TrustRadius Reviewer

Muck Rack

Although Newswire is available in the market at a reasonable price the features Newswire offers are very limited and are not as advanced as this tool is. We were looking for a tool that would be all in one and unfortunately, Newswire was not one of them instead of its 'Price' there wasn’t any plus point in it and most of all the system of Newswire was buggy.
Lincolin-George Eli | TrustRadius Reviewer

Return on Investment

CyberAlert

  • I wasn't at the top of these discussions but, I did help make monthly reports that went directly to the CFO and CEO that used these analytics to show how our corporate communications office was doing and all the work we had done for the past month. This is a way to cover yourself and show that we had done a lot of work and good work at that.
Anonymous | TrustRadius Reviewer

Muck Rack

  • Muck Rack helps you not only identify the right contacts for a specific pitch or news moment but also provides the most up to date and accurate contacts details for the reporter including their address, email and social media handles.
  • Muck Rack's "who shared my link" feature allows for a seamless way to see who shared and who has reposted or engaged with a specific article, calculating impressions to show the impact of secured coverage or competitor news for clients.
Anonymous | TrustRadius Reviewer

Pricing Details

CyberAlert

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CyberAlert Editions & Modules

Additional Pricing Details

Muck Rack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Muck Rack Editions & Modules

Edition
Muck Rack$5,0001
  1. per year
Additional Pricing Details

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