Cybereason Defense Platform vs. Patch My PC Patch Management vs. Symantec Client Management Suite

Cybereason is good at detections and has some false positives, but when we need their support, it's too slow. My team used to test Cybereason, submitting lots of malware and threats, trying to find problems, and for research purposes. In my experience, every time we found a bug, their support team denied the problems and took lots of weeks to give some answer when we insisted.

Incentivized

I highly recommend Patch My PC to businesses of all types and sizes. The tool is highly customizable and can meet the needs of any organization. It is easy to implement with Configuration Manager (SCCM) and Intune and can be set up within a matter of minutes.

If you are looking for a client management suite to perform patch, software delivery, and inventory I think Symantec is great. I would recommend it without a doubt if it was in your budget. If you are a very small company and don't use these features to often then I think it would depend on your budget.

• EDR
• Threat hunting
• anti-malware
• collecting telemetry

Incentivized

• Great customer support
• Automation of application creation and updates
• Easy to integrate and manage

• The best part is it provides you with the full view of your client life cycle of devices, along with the integration of other Symantec products like endpoint security.
• Creating an audit report and keeping it in a single dashboard is also easy. UI is simple.
• One of the best benefits of this tool is you can install it enterprise-wide along with onsite employees.
• Symantec is having great customer support.

Incentivized

• Slow support
• Bugs on their interface
• Log extraction

Incentivized

• SAS solution
• Be able to select a specific application version for deployment

• CMS is quite clunky sometimes and the Silverlight interface is acceptable at best. Many improvements have been made in this area, particularly with performance, but the interface still needs a lot of work. When it becomes 100% HTML5 with proper compliance browser support I'll be happy!

Incentivized

I consider Patch My PC a necessary tool for any environment I manage. I cannot imagine managing an environment without it, as the time and effort it saves is invaluable.

So far so good - no major issues with that technology.

Incentivized

Support at Symantec isn't that great. Client Management Suite isn't even listed on the Support Portal when trying to open a ticket. Your best bet for support is actually the user groups that Symantec hosts. The members of the groups are usually very responsive. With Broadcom buying Symantec, I've seen a huge jump in personnel leaving Symantec, so I'm assuming the support is just going to get worse. Recently for a simple question, I reached out to 5 people just to find out 4 of the 5 had left the company.

Incentivized

The implementation is super easy, specially if you're just Integrating it with Intune.

Cybereason provides superior protection than either Microsoft or CrowdStrike and a better TCO. We receive less false positives than with Microsoft Defender and Cybereason is easier for level 1 users to use.

Incentivized

Patch My PC is a tool developed and maintained by experienced systems administrators, who have a deep understanding of the workings of Configuration Manager (SCCM) and Intune. They know what it takes to successfully deploy applications to end-users, making the tool an ideal choice for managing software updates and deployments.

Currently, I can't take a position [on how Symantec compares] because when I took position at my job, Symantec Client Management Suite (CMS) was already implanted. We're currently looking to try Microsoft System Center Configuration Manager to see if it'd be a contender for CMS. The reason is that we have special support contract directly with Microsoft. So instead of managing multiple contracts, we would only have one. But for now, we're all set up with Symantec so it'd take something great from SCCM to make us switch from one to another.

Incentivized

• Helps on threat hunting
• MalOps is very good
• When we face a bug, it takes too much time for them to respond

Incentivized

• Saves countless hours on manually packaging applications
• Saves countless hours on investigating what applications in your environment needs updated
• saves you 1-3 headcounts in your department

• Better efficiency through image creation, deployment and EOL as single Hardware Independent Images can be created for a large number of devices and then all managed on the same pane of glass.
• Customer service is better because we can provide software across campus almost as fast as requested for one user or hundreds of users, all by a single technician without ever having to leave an office.

Incentivized