What users are saying about
171 Ratings
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Score 8.4 out of 100
26 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Datadog is rated higher in 1 area: Likelihood to Recommend
  • ExtraHop Performance Platform is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.8

Datadog

98%
19 Ratings
9.0

ExtraHop Performance Platform

90%
6 Ratings

Usability

10.0

Datadog

100%
1 Rating

ExtraHop Performance Platform

N/A
0 Ratings

Support Rating

8.9

Datadog

89%
10 Ratings
9.0

ExtraHop Performance Platform

90%
2 Ratings

Likelihood to Recommend

Datadog

Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.
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ExtraHop

One very big use is the ability to resolve performance issues. One example used was with the performance of sql issues. ExtraHop [Performance Platform] gave us the packet tracing ability to see the database was being queried incorrectly. A programmer has written a query that would bring the database information local and one the queries instead of allowing the sql server itself to do the work and push out the information.
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Pros

Datadog

  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts
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ExtraHop

  • It is very good at making it easy to find root cause for app issues.
  • It provides very good stats, graphs, and diagrams of IT utilization.
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Cons

Datadog

  • User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
  • Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
  • Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.
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ExtraHop

  • Some person like me who want to see Extrahop can integrate better with other network analysis tools like Wireshark or TCPdump. The desired functionality I've been looking for is to program a kind of specific criteria to trigger the probe starts to run Wireshark or TCPdump to save the trace of a specific problematic session. Sometimes I want to see the evidence in a packet trace layer rather than just have the warning or error only presented in the dashboard.
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Pricing Details

Datadog

Starting Price

$0 Up to 5 hosts

Editions & Modules

Datadog editions and modules pricing
EditionModules
Free$01
Standard$15/host2
EnterpriseCustom3
Infrastructure$15.004
Log Management$1.275
APM$31.006

Footnotes

  1. Up to 5 hosts
  2. Up to 500 hosts
  3. 500+ hosts
  4. Per Host Per Month
  5. Per Million Log Events
  6. Per Host Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

ExtraHop Performance Platform

Starting Price

$5.04 Per Hour

Editions & Modules

ExtraHop Performance Platform editions and modules pricing
EditionModules
X- Small$5.041
Small$12.342
Medium$18.763

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

Datadog

The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
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ExtraHop

No answers on this topic

Support Rating

Datadog

The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
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ExtraHop

Documentation could be a lot better. Tech support is outstanding.
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Alternatives Considered

Datadog

We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
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ExtraHop

We use ExtraHop specifically to monitor network traffic. It does many other things very well also, but it is the best network traffic analysis tool that we currently have in house. The fact that it is agentless also makes it more reliable and not dependent on agents running on devices throughout our enterprise.
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Return on Investment

Datadog

  • One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
  • Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time
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ExtraHop

  • Accelerated root cause analysis
  • Cut out time passing the hot potato, focused time on resolution
  • It's a good tool for change management, helping to transform a reactive culture to one that is more proactive
  • Enables early warning and visibility, prompts action before a system goes down
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Screenshots

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