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Datadog vs. Microsoft Sentinel vs. ServiceNow Security Operations

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Datadog

    Score8.8 out of 10
    N/ADatadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

    $18

    per month per host

    Microsoft Sentinel

    Score8.6 out of 10
    N/AMicrosoft Sentinel (formerly Azure Sentinel) is designed as a birds-eye view across the enterprise. It is presented as a security information and event management (SIEM) solution for proactive threat detection, investigation, and response.

    $2.46

    per GB ingested

    ServiceNow Security Operations

    Score8 out of 10
    N/ABuilt on the Now Platform, the ServiceNow Security Operations application bundle, available in the Standard, Professional, and Enterprise bundles, supports SecOps with security orchestration, automation and response (SOAR) platform. Higher tier plans integrating ServiceNow's own proactive vulnerability management capabilities, and threat intelligence services, and boasts security workflows through integrations with other security services.N/A
    Pricing
    DatadogMicrosoft SentinelServiceNow Security Operations
    Editions & Modules
    Log Management
    $1.27
    per month (billed annually) per host
    Infrastructure
    $15.00
    per month (billed annually) per host
    Standard
    $18
    per month per host
    Enterprise
    $27
    per month per host
    DevSecOps Pro
    $27
    per month per host
    APM
    $31.00
    per month (billed annually) per host
    DevSecOps Enterprise
    $41
    per month per host
    Azure Sentinel
    $2.46
    per GB ingested
    100 GB per day
    $123.00
    per day
    200 GB per day
    $221.40
    per day
    300 GB per day
    $319.80
    per day
    400 GB per day
    $410.00
    per day
    500 GB per day
    $492.00
    per day
    More than 500 GB per day
    $492.00 + $98.40
    per day/plus each additional 100 GB increment
    No answers on this topic
    Offerings
    Pricing Offerings
    DatadogMicrosoft SentinelServiceNow Security Operations
    Free Trial
    YesYesNo
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing. Multi-Year/Volume discounts available (500+ hosts/mo).
    More Pricing Information
    Community Pulse
    DatadogMicrosoft SentinelServiceNow Security Operations
    Considered Multiple Products
    Datadog
    No answer on this topic
    Microsoft
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    50 Answers
    99%
    Would buy again
    73 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    41 Answers
    94%
    Delivers good value for the price
    59 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    52 Answers
    96%
    Happy with the feature set
    71 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    32 Answers
    93%
    Lived up to sales and marketing promises
    52 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    36 Answers
    97%
    Implementation went as expected
    66 Answers
    No answers on this topic
    Features
    DatadogMicrosoft SentinelServiceNow Security Operations
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Datadog and Microsoft Sentinel and ServiceNow Security Operations
    Feature
    Datadog
    7.9
    2 Ratings
    7% below category average
    Microsoft Sentinel
    -
    Ratings
    ServiceNow Security Operations
    -
    Ratings
    Remote monitoring8.22 Ratings00 Ratings00 Ratings
    Network device monitoring7.72 Ratings00 Ratings00 Ratings
    Multiple Server Monitoring7.72 Ratings00 Ratings00 Ratings
    Multi-device monitoring7.72 Ratings00 Ratings00 Ratings
    Automated alerts and notifications8.22 Ratings00 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Datadog and Microsoft Sentinel and ServiceNow Security Operations
    Feature
    Datadog
    6.1
    1 Ratings
    12% below category average
    Microsoft Sentinel
    -
    Ratings
    ServiceNow Security Operations
    -
    Ratings
    Patch Management7.31 Ratings00 Ratings00 Ratings
    Service configuration management6.41 Ratings00 Ratings00 Ratings
    Software and hardware inventory5.51 Ratings00 Ratings00 Ratings
    Policy-based automation5.51 Ratings00 Ratings00 Ratings
    Reporting
    Comparison of Reporting features of Datadog and Microsoft Sentinel and ServiceNow Security Operations
    Feature
    Datadog
    8.2
    2 Ratings
    3% above category average
    Microsoft Sentinel
    -
    Ratings
    ServiceNow Security Operations
    -
    Ratings
    Performance data reports8.22 Ratings00 Ratings00 Ratings
    Customizable reporting7.72 Ratings00 Ratings00 Ratings
    Data visualization8.62 Ratings00 Ratings00 Ratings
    Risk analysis8.22 Ratings00 Ratings00 Ratings
    Security
    Comparison of Security features of Datadog and Microsoft Sentinel and ServiceNow Security Operations
    Feature
    Datadog
    6.7
    1 Ratings
    9% below category average
    Microsoft Sentinel
    -
    Ratings
    ServiceNow Security Operations
    -
    Ratings
    Data backup and recovery6.41 Ratings00 Ratings00 Ratings
    Antivirus and malware management7.31 Ratings00 Ratings00 Ratings
    Administrator access control6.41 Ratings00 Ratings00 Ratings
    Security Information and Event Management (SIEM)
    Comparison of Security Information and Event Management (SIEM) features of Datadog and Microsoft Sentinel and ServiceNow Security Operations
    Feature
    Datadog
    -
    Ratings
    Microsoft Sentinel
    8.5
    34 Ratings
    7% above category average
    ServiceNow Security Operations
    -
    Ratings
    Centralized event and log data collection00 Ratings9.134 Ratings00 Ratings
    Correlation00 Ratings8.835 Ratings00 Ratings
    Event and log normalization/management00 Ratings8.435 Ratings00 Ratings
    Deployment flexibility00 Ratings8.333 Ratings00 Ratings
    Integration with Identity and Access Management Tools00 Ratings8.933 Ratings00 Ratings
    Custom dashboards and workspaces00 Ratings8.435 Ratings00 Ratings
    Host and network-based intrusion detection00 Ratings8.030 Ratings00 Ratings
    Data integration/API management00 Ratings8.433 Ratings00 Ratings
    Behavioral analytics and baselining00 Ratings9.031 Ratings00 Ratings
    Rules-based and algorithmic detection thresholds00 Ratings8.733 Ratings00 Ratings
    Response orchestration and automation00 Ratings8.232 Ratings00 Ratings
    Reporting and compliance management00 Ratings7.35 Ratings00 Ratings
    Incident indexing/searching00 Ratings8.733 Ratings00 Ratings
    Best Alternatives
    DatadogMicrosoft SentinelServiceNow Security Operations
    Small Businesses
    Amazon CloudWatch
    Score7.6 out of 10
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    LogicMonitor
    Score8.9 out of 10
    IBM Security QRadar SIEM
    Score8.9 out of 10
    Splunk SOAR
    Score9 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    SolarWinds Security Event Manager (SEM)
    Score8 out of 10
    Palo Alto Networks Cortex XSOAR
    Score1.1 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    DatadogMicrosoft SentinelServiceNow Security Operations
    Likelihood to Recommend
    8.9
    (65 ratings)
    8.5
    (74 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    4.3
    (2 ratings)
    6.5
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (44 ratings)
    8.2
    (27 ratings)
    9.0
    (1 ratings)
    Support Rating
    5.0
    (7 ratings)
    8.0
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DatadogMicrosoft SentinelServiceNow Security Operations
    Likelihood to Recommend
    Datadog
    Datadog may be better suited for teams that have a more out-of-the-box infrastructure, on the primary platforms Datadog supports. You may also have better results if you have a bigger team dedicated to devops and/or a bigger budget. We found that trying to adapt it to our use case (small team, .NET on AWS Fargate) wasn't feasible. We continually ran into roadblocks that required us to dig through documentation (and at times, having to figure out some documentation was wrong), go back and forth with support, and in my opinion, waste money on excessive and unintended usages due to opaque pricing models and inaccurate usage reports, as well as broken/non-functional rate sampling controls.
    Incentivized
    Read full review
    Microsoft
    What has really impressed me is how Microsoft Sentinel delivers centralised security monitoring across multiple data sources in our enterprise. It has reduced cost of handling large security logs by collecting and analyzing data without friction of managing traditional SIEM infrastructure. It is easy to work to integrate with Azure logs for quick data analysis.
    Incentivized
    Read full review
    ServiceNow
    Tight integration across ticketing, CMDB and ServiceNow Security Operations workflows automation module definitely stand out. In addition, the mean time to detection has reduced in my organization leading to a more efficient security operations with less burnout.
    Incentivized
    Read full review
    Pros
    Datadog
    • The thing which Datadog does really well, one of them are its broad range of services integrations and features which makes it one step observability solution for all. We can monitor all types of our application, infrastructure, hosts, databases etc with Datadog.
    • Its custom dashboard feature which helps us to visualize the data in a better way . It supports different types of charts through those charts we can create our dashboard more attractive.
    • Its AI powered alerting capability though that we can easily identify the root cause and also it has a low noise alerting capability which means it correlated the similar type of issues.
    Incentivized
    Read full review
    Microsoft
    • The visual presentation of data is terrific, so including what we had prior to Microsoft Sentinel, it presents data in a much more usable way, so that's been quite refreshing. It's not quite as complex to understand what you're looking at.
    Incentivized
    Read full review
    ServiceNow
    • Automatically creates a ticket for security incidents.
    • Complete root cause Analysis of the problem.
    • Ability to provide more knowledge because of threat intelligence.
    Incentivized
    Read full review
    Cons
    Datadog
    • Alert windows cause lag in notifications (e.g. if the alert window is X errors in 1 hour, we won't get alerted until the end of the 1 hour range)
    • I would appreciate more supportive examples for how to filter and view metrics in the explorer
    • I would like a more clear interface for metrics that are missing in a time frame, rather than only showing tags/etc. for metrics that were collected within the currently viewed time frame
    Incentivized
    Read full review
    Microsoft
    • One feature that I would like to see improved is probably the log parsing. I think one of the big things that Splunk does better than Microsoft Sentinel is that it makes it easy to bring in new log streams of arbitrary formats and parse them out into columns and tables. Microsoft Sentinel is a lot more involved, though. It takes a lot more manual work to bring in different log sources and parse them out.
    Incentivized
    Read full review
    ServiceNow
    • Even though I mentioned that we built incident response playbooks, we found the learning curve to be steep, having drag and drop or something similar to this would be appreciated
    Incentivized
    Read full review
    Likelihood to Renew
    Datadog
    Definitely will not revisit after our issues and, in my opinion, poor support.
    Incentivized
    Read full review
    Microsoft
    it does the job reasonably well
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Usability
    Datadog
    There are so many features that it can be hard to figure out where you need to go for your own use case. For example, RUM monitoring us buried in a "Digital Experience" sidebar setting when this is one of our key use cases that I sometimes struggle to find in the application. It appears that ECS + Fargate monitoring was recently released which is great because we had to build a lambda reporting solution for ephemeral task monitoring. But this new feature was never on my radar until I starting clicking around the application.
    Incentivized
    Read full review
    Microsoft
    Mirosoft sentinel is easy to use once the inital setup is completed.The dashboard and centralized alerts make it simple to monitor security events and investigate incidents.Integration with other microsoft security tool is also helpful.Some advanced features and configurations can take time to understand, but overall it provides good, user-friendly security monitoring.
    Incentivized
    Read full review
    ServiceNow
    Seamless integration across modules mentioned in the previous sections along with the ability to automate security workflows are the main reasons.
    Incentivized
    Read full review
    Support Rating
    Datadog
    The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
    Incentivized
    Read full review
    Microsoft
    Microsoft support is one of the highest rated on the market. It has global and multilingual support. Calls can be made over the phone and the solution is virtually instantaneous with the help of Microsoft engineers. It's great!
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Implementation Rating
    Datadog
    Documentation was difficult to work through, rollout was catastrophic (completely outage)
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    ServiceNow
    No answers on this topic
    Alternatives Considered
    Datadog
    Our logs are very important, and Datadog manages them exceptionally well. We frequently use Datadog services for our investigations. Use case: Monitor your apps, infrastructure, APIs, and user experience.


    Key features:


    Logs, metrics, and APM (Application Performance Monitoring)


    Real-time alerting and dashboards


    Supports Kubernetes, AWS, GCP, and other integrations


    RUM (Real User Monitoring) and Synthetics





    ✅ Best for backend, server, and distributed systems monitoring.
    Incentivized
    Read full review
    Microsoft
    Compared to platforms such as Splunk, LogRhythm, and Devo, Microsoft Sentinel’s cloud‑native, consumption‑based pricing model and reduced infrastructure overhead tend to offer better overall cost efficiency. This is especially true for organizations already invested in the Microsoft ecosystem, where Sentinel can deliver strong capabilities with a lower total cost of ownership.
    Incentivized
    Read full review
    ServiceNow
    Instead of integrating Spunk to ServiceNow ticketing and asset tool, I was able to get a native built in integration across ServiceNow modules and this helped a lot.
    Incentivized
    Read full review
    Professional Services
    Datadog
    No answers on this topic
    Microsoft
    Did not use professional services
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Return on Investment
    Datadog
    • Saved us (time & money) from developing our own monitoring utilities that would pale in comparison
    • Alerts allow us to remedy issues before our customers even know about them
    • Tracking resource usage over time allows us to better plan for future needs, before it becomes a pain-point.
    Incentivized
    Read full review
    Microsoft
    • It's probably neutral. We see value, but it's, again, tick that kind of expense stuff. We're getting more insight and value into what is going on in that cloud workspace, but just noting the cost. So it's probably neutral. I'm not directly responsible, so the full kind of return on investment kind of cycle, that's someone else's problem. I'm like the end user. It's my team that will look at the data and look at the output of Microsoft Sentinel. So the ROI, someone else can worry about that.
    Incentivized
    Read full review
    ServiceNow
    • Positive ROI since most of the security incidents can be closed via a security centre.
    Incentivized
    Read full review
    ScreenShots

    Datadog Screenshots

    Screenshot of the out-of-the-box and customizable monitoring dashboards.Screenshot of Datadog's collaboration features, where users can discuss issues in-context with production data, annotate changes and notify their teams, see who responded to that alert before, and discover what was done to fix it.Screenshot of where Datadog unifies traces, metrics, and logs—the three pillars of observability.Screenshot of some of Datadog's 400+ built-in integrations.Screenshot of Datadog's Service Map, which decomposes an application into all its component services and draws the observed dependencies between these services in real timeScreenshot of centralized log data, pulled from any source.

    Microsoft Sentinel Screenshots

    Product screenshotProduct screenshotScreenshot of Microsoft Sentinel Capabilities