What users are saying about
171 Ratings
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Top Rated
128 Ratings
171 Ratings
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Score 8.4 out of 100

Pantheon

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Top Rated
128 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Datadog is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Pantheon is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.8

Datadog

98%
19 Ratings
9.0

Pantheon

90%
70 Ratings

Usability

10.0

Datadog

100%
1 Rating
8.2

Pantheon

82%
33 Ratings

Support Rating

8.9

Datadog

89%
10 Ratings
10.0

Pantheon

100%
1 Rating

Likelihood to Recommend

Datadog

Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.
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Pantheon

I can positively recommend Pantheon to any company for its multipurpose functionality and reliable services. It is easy to work with this tool since it has a flexible UI and a simple operational dashboard. When creating content or editing a template it offers guidelines on how to get the best output. The text search interface helps us to find any content faster across our websites.
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Pros

Datadog

  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts
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Pantheon

  • Effective use of our codebase deployment and implementation.
  • The dashboard functionality and general stability and security are excellent.
  • The server is quite consistent, and if you need assistance from the support team, they are very quick to respond.
  • Automatic updates let me ensure that my customers have safe websites without increasing my own expense.
  • The team offers excellent assistance and help for chat.
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Cons

Datadog

  • User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
  • Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
  • Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.
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Pantheon

  • Pricing structure has too large of a jump between Basic and Performance plans
  • Have run into issues with prescribed WP updates not working through dashboard and having to do manually.
  • Pantheon site dashboard occasionally is unavailable (the site is never affected though)
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Pricing Details

Datadog

Starting Price

$0 Up to 5 hosts

Editions & Modules

Datadog editions and modules pricing
EditionModules
Free$01
Standard$15/host2
EnterpriseCustom3
Infrastructure$15.004
Log Management$1.275
APM$31.006

Footnotes

  1. Up to 5 hosts
  2. Up to 500 hosts
  3. 500+ hosts
  4. Per Host Per Month
  5. Per Million Log Events
  6. Per Host Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pantheon

Starting Price

$0

Editions & Modules

Pantheon editions and modules pricing
EditionModules
Basic291
Performance1142
EliteContact for quote3

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pantheon Pricing

Usability

Datadog

The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
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Pantheon

Pantheon is an easy system, especially to the users with previous experience with other similar platform and the interface is clear enough to easily understand how things operates. On the Cloud deployment everything also works effectively and the technical team from Pantheon community are very helpful on providing the necessary assistant to their customers.
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Support Rating

Datadog

The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
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Pantheon

Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.
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Alternatives Considered

Datadog

We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
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Pantheon

Pantheon stacks up fairly equally, and we chose Pantheon originally because, at the time of making our decision, they were the best partner for our business size, and who could help us through challenges that VIP could not. Today, we are with VIP as that was a faster and more connected integration to our website's CMS, which is also WordPress, and was merely the choice for us due to relationships our longtime developers had with the WordPress VIP team, yielding us insider discounts and enhanced customer service abilities.
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Return on Investment

Datadog

  • One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
  • Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time
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Pantheon

  • Pantheon allows ordinary sites to excel esp if there is consistent development going on behind the scenes.
  • Website management is super easy and the hosting fee gets paid off as you save on developer hours.
  • Expensive for those who are not consistently developing on the platform, there are other options out there at better price points.
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