What users are saying about
7 Ratings
7 Ratings
7 Ratings
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Score 8 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Contact Center Software

    8.0

    Eclipse CMS4

    80%

    VirtualPBX

    Feature Set Not Supported
    N/A
    Datatrack Eclipse CMS4 ranks higher in 13/13 features

    Agent dashboard

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Validate callers

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Outbound response

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call forwarding

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Warm transfer

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Predictive dialing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Interactive voice response

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    REST APIs

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call scripts

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Multichannel integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM software integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.0

    Eclipse CMS4

    80%

    VirtualPBX

    Feature Set Not Supported
    N/A
    Datatrack Eclipse CMS4 ranks higher in 9/9 features

    Inbound call routing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Recording

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Quality management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call analytics

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Historical reporting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Live reporting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer surveys

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer interaction analytics

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    9.4

    VirtualPBX

    94%
    VirtualPBX ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    User templates

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call Management

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    9.4

    VirtualPBX

    94%
    VirtualPBX ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call park

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    VoIP system collaboration

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    9.8

    VirtualPBX

    98%
    VirtualPBX ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    Eclipse CMS4

    Feature Set Not Supported
    N/A
    9.0

    VirtualPBX

    90%
    VirtualPBX ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • VirtualPBX is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Eclipse CMS4

    80%
    2 Ratings
    10.0

    VirtualPBX

    100%
    3 Ratings

    Likelihood to Renew

    Eclipse CMS4

    N/A
    0 Ratings
    10.0

    VirtualPBX

    100%
    1 Rating

    Likelihood to Recommend

    Datatrack

    It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
    Read full review

    VirtualPBX

    We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
    Read full review

    Pros

    Datatrack

    • It is the mainly used IDE for JAVA developers.
    • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
    • Relatively nice user interface.
    Read full review

    VirtualPBX

    • Customizable auto attendant
    • Reliability
    • Personalized phone conferencing
    Read full review

    Cons

    Datatrack

    • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
    Read full review

    VirtualPBX

    • Integration of the application and virtual management features in that area such as High Availability
    Read full review

    Pricing Details

    Eclipse CMS4

    Starting Price

    Editions & Modules

    Eclipse CMS4 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      VirtualPBX

      Starting Price

      $9 per month

      Editions & Modules

      VirtualPBX editions and modules pricing
      EditionModules
      Starter$9.001
      Flex$18.002
      Pro$24.003
      Premier$34.004

      Footnotes

      1. per month per user
      2. per month per user
      3. per month per user
      4. per month per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Discount available for annual pricing.

      Likelihood to Renew

      Datatrack

      No answers on this topic

      VirtualPBX

      Once it works and has retain ROI.....keep it going
      Read full review

      Alternatives Considered

      Datatrack

      Read full review

      VirtualPBX

      Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
      Read full review

      Return on Investment

      Datatrack

      • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
      • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
      Read full review

      VirtualPBX

      • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
      Read full review

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