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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Datto RMM

    Score8.2 out of 10
    N/ADatto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.N/A
    Pricing
    Datto RMM
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Datto RMM
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Datto RMM
    Considered Both Products
    Kaseya
    Chose Datto RMM
    The user interface from Datto RMM is great and the demo looked good.

    The moment we got it in our hands it was nothing but problems for us.
    Incentivized
    Chose Datto RMM
    Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare.
    Incentivized
    Chose Datto RMM
    I feel like we only scratched the surface with what ConnectWise Automate (formerly LabTech) could do. I don't remember seeing Connectwise have the ability to auto-update or install apps automatically for you from a selection of managed apps. I do love the simplicity of …
    Incentivized
    Chose Datto RMM
    Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless …
    Incentivized
    Chose Datto RMM
    Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need …
    Incentivized
    Key User Insights
    Would buy again
    67%
    Would buy again
    4 Answers
    Delivers good value for the price
    60%
    Delivers good value for the price
    3 Answers
    Happy with the feature set
    67%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    40%
    Implementation went as expected
    2 Answers
    Features
    Datto RMM
    Application Performance Management
    Comparison of Application Performance Management features of Datto RMM
    Feature
    Datto RMM
    1.0
    1 Ratings
    151% below category average
    Virtualization monitoring1.01 Ratings
    IT Asset Discovery1.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Datto RMM
    Feature
    Datto RMM
    1.0
    1 Ratings
    151% below category average
    Remote monitoring1.01 Ratings
    Network device monitoring1.01 Ratings
    Activity Monitoring1.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of Datto RMM
    Feature
    Datto RMM
    1.0
    1 Ratings
    148% below category average
    Patch Management1.01 Ratings
    Policy-based automation1.01 Ratings
    Remote Access
    Comparison of Remote Access features of Datto RMM
    Feature
    Datto RMM
    1.0
    1 Ratings
    150% below category average
    Attended device access1.01 Ratings
    Unattended device access1.01 Ratings
    Mobile device access1.01 Ratings
    Virtual device access1.01 Ratings
    Multiple-display support1.01 Ratings
    Multiple concurrent sessions1.01 Ratings
    Best Alternatives
    Datto RMM
    Small Businesses
    Panda Systems Management
    Score7.2 out of 10
    Medium-sized Companies
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    No answers on this topic
    All AlternativesView all alternatives
    User Ratings
    Datto RMM
    Likelihood to Recommend
    1.0
    (6 ratings)
    Usability
    1.0
    (1 ratings)
    User Testimonials
    Datto RMM
    Likelihood to Recommend
    Kaseya
    It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.
    Incentivized
    Read full review
    Pros
    Kaseya
    • Script jobs are easy to write up and quick to push out.
    • It gathers a lot of data regarding the machine.
    Incentivized
    Read full review
    Cons
    Kaseya
    • The Splashtop streamer in the Remote Tools breaks frequently
    • The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there
    Incentivized
    Read full review
    Usability
    Kaseya
    In my opinion, Datto RMM fails at almost everything you throw at it.
    Read full review
    Alternatives Considered
    Kaseya
    Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless and, well profitable. Datto products are nearly impossible to implement out of the box and even after months of customization, their RMM products were terrible.
    Read full review
    Return on Investment
    Kaseya
    • It has reduced our support costs significantly
    • Allowed us to add great value to our service offering
    • Documentation became easier as it allowed us to standardize configurations across multiple sites
    Incentivized
    Read full review
    ScreenShots