TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Daylite

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    Daylite is a project management solution built around features such as contact management, scheduling, and sales pipeline tracking.

    $20.83

    per month billed yearly

    Freshsales

    Score8.9 out of 10
    N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Pricing
    DayliteFreshsales
    Editions & Modules
    CRM
    $20.83
    per month billed yearly per user
    CRM
    $25
    per month per user
    Sales
    $33.33
    per month billed yearly per user
    Projects
    $33.33
    per month billed yearly per user
    Sales
    $40
    per month per user
    Projects
    $40
    per month per user
    Business
    $45.83
    per month billed yearly per user
    Business
    $55
    per month per user
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    Offerings
    Pricing Offerings
    DayliteFreshsales
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    DayliteFreshsales
    Considered Both Products
    Daylite
    No answer on this topic
    Freshworks Inc
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    100%
    Implementation went as expected
    7 Answers
    Features
    DayliteFreshsales
    Sales Force Automation
    Comparison of Sales Force Automation features of Daylite and Freshsales
    Feature
    Daylite
    7.8
    2 Ratings
    0% below category average
    Freshsales
    9.6
    54 Ratings
    20% above category average
    Customer data management / contact management7.02 Ratings10.054 Ratings
    Workflow management7.02 Ratings8.752 Ratings
    Opportunity management8.02 Ratings10.046 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.01 Ratings10.053 Ratings
    Territory management00 Ratings10.041 Ratings
    Quote & order management00 Ratings8.72 Ratings
    Interaction tracking00 Ratings9.353 Ratings
    Channel / partner relationship management00 Ratings10.039 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Daylite and Freshsales
    Feature
    Daylite
    9.0
    1 Ratings
    15% above category average
    Freshsales
    10.0
    51 Ratings
    26% above category average
    Lead management9.01 Ratings10.049 Ratings
    Email marketing00 Ratings10.050 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Daylite and Freshsales
    Feature
    Daylite
    8.0
    1 Ratings
    4% above category average
    Freshsales
    8.3
    52 Ratings
    8% above category average
    Task management8.01 Ratings8.749 Ratings
    Reporting00 Ratings8.051 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Daylite and Freshsales
    Feature
    Daylite
    9.0
    1 Ratings
    16% above category average
    Freshsales
    8.2
    53 Ratings
    7% above category average
    Pipeline visualization9.01 Ratings8.753 Ratings
    Forecasting00 Ratings8.045 Ratings
    Customizable reports00 Ratings8.047 Ratings
    Customization
    Comparison of Customization features of Daylite and Freshsales
    Feature
    Daylite
    9.0
    2 Ratings
    16% above category average
    Freshsales
    9.0
    51 Ratings
    16% above category average
    Custom fields9.02 Ratings8.751 Ratings
    Custom objects9.02 Ratings8.341 Ratings
    API for custom integration00 Ratings10.038 Ratings
    Platform
    Comparison of Platform features of Daylite and Freshsales
    Feature
    Daylite
    7.0
    2 Ratings
    9% below category average
    Freshsales
    9.0
    47 Ratings
    17% above category average
    Mobile access7.02 Ratings9.047 Ratings
    Security
    Comparison of Security features of Daylite and Freshsales
    Feature
    Daylite
    9.0
    1 Ratings
    7% above category average
    Freshsales
    10.0
    47 Ratings
    17% above category average
    Role-based user permissions9.01 Ratings10.047 Ratings
    Single sign-on capability00 Ratings10.040 Ratings
    Best Alternatives
    DayliteFreshsales
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DayliteFreshsales
    Likelihood to Recommend
    8.7
    (10 ratings)
    10.0
    (54 ratings)
    Likelihood to Renew
    3.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (2 ratings)
    10.0
    (9 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    1.0
    (2 ratings)
    7.0
    (6 ratings)
    Configurability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    4.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    4.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DayliteFreshsales
    Likelihood to Recommend
    Daylite
    Well suited for any size company which needs CRM management. Easy to use. Great for individuals or teams that use Apple products. Daylite and ios expert integration has been key in capturing leads from our website into the Daylite database, plus then if they opt into email marketing, they are entered into the MailChimp database. The web forms also automate the creation of opportunities and are linked with the contacts/companies. Sales Managers with geographical responsibilities can easily filter contacts or projects based on these regions so they only see what they need. Daylite is not appropriate for Windows users.
    Incentivized
    Read full review
    Freshworks Inc
    Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
    Incentivized
    Read full review
    Pros
    Daylite
    • Daylite allows you to link your email so when you email a client it will link to their contact in Daylite and save the communication so anyone on the team can see all the emails that have been sent between the client and our company.
    • Daylite allows you to create "opportunities" for the different packages and services we offer. This lets us track where someone is in the process, if they are still thinking about a service, have been sold on it, or are not interested.
    • Daylite lets you leave notes on the account that everyone on the team can see. This has been so helpful for our company because it lets us drop helpful notes on personal things about the client that would be good for everyone to know.
    Incentivized
    Read full review
    Freshworks Inc
    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Incentivized
    Read full review
    Cons
    Daylite
    • The main drawback of Daylite is that it becomes slow on its iOS mobile devices.
    • Sometimes I face a lot of retries to log into the account. The mobile app needs a change and needs an upgrade. Apps are lacking in giving appointment reminders on time. Sometimes it does not notify on the right time about the appointment with the client.
    Incentivized
    Read full review
    Freshworks Inc
    • Leads and Contacts do not seem to be adequately defined.
    • Reporting is not as robust as we would like it to be
    • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
    Incentivized
    Read full review
    Likelihood to Renew
    Daylite
    While we have enjoyed using Daylite, we have been looking into more expanded services that allow us to integrate our technologies further.
    Incentivized
    Read full review
    Freshworks Inc
    No answers on this topic
    Usability
    Daylite
    Easy to use for Mac OS users. Not possible for Windows Users. I will still give a rating of 10, though.
    Incentivized
    Read full review
    Freshworks Inc
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Incentivized
    Read full review
    Reliability and Availability
    Daylite
    It's been great for us and we have not had any major issues with accessing Daylite when needed
    Incentivized
    Read full review
    Freshworks Inc
    No answers on this topic
    Performance
    Daylite
    I have not noticed any loading or performance issues specifically with Daylite
    Incentivized
    Read full review
    Freshworks Inc
    No answers on this topic
    Support Rating
    Daylite
    The team at Marketcircle has always been good at support and usually quick to respond and usually under 1 hour. Keep up the good work here!
    Incentivized
    Read full review
    Freshworks Inc
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Read full review
    Implementation Rating
    Daylite
    I was not involved
    Incentivized
    Read full review
    Freshworks Inc
    No answers on this topic
    Alternatives Considered
    Daylite
    Daylite provides authentic services and features with excellent programming. I have also collaborated on the Daylite calendar
    with Apple Calendar so that I can never leave behind any updates of the
    future. Moreover, it keeps on updating its feature for giving better services.
    Incentivized
    Read full review
    Freshworks Inc
    We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
    Read full review
    Contract Terms and Pricing Model
    Daylite
    Was not involved
    Incentivized
    Read full review
    Freshworks Inc
    No answers on this topic
    Scalability
    Daylite
    Daylite has worked well for our small company trying to get a client base, but as we grow we are wanting more integrations that are unavailable
    Incentivized
    Read full review
    Freshworks Inc
    No answers on this topic
    Professional Services
    Daylite
    We did not use professional services
    Incentivized
    Read full review
    Freshworks Inc
    No answers on this topic
    Return on Investment
    Daylite
    • Daylite has been very helpful for new employees to answer their own questions about contacts/passwords, etc.
    • We found the tiny notification bell to be weak, sometimes a project comes in with a tight deadline and we have to double-check and ask an employee if they saw the notification. More time would be saved by just chatting about the project and its expectations.
    • A huge benefit is the institutional knowledge that can be had by reading past projects. We've tracked everything, so the history is there.
    Incentivized
    Read full review
    Freshworks Inc
    • Increased visibility of open deals, as well as encouraging 'clean' data
    • Faster data updating (if Freshsales is used as our sole source of data)
    • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
    Incentivized
    Read full review
    ScreenShots

    Daylite Screenshots

    Screenshot of Daylite app shown on both iPhone and Mac

    Freshsales Screenshots

    Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc