Data Center Real-User Monitoring (DCRUM), discontinued vs. ManageEngine Application Manager

Dynatrace Network Application Monitoring (NAM), formerly DCRUM, has improved greatly compared to when it was DCRUM; however, it still needs a lot of improvement in end-to-end flow capture with regards to network monitoring. Its alerting and integration capabilities are very good and easy to use. But it still needs a lot of tweaking in usability.

Incentivized

It has strength in collecting information through SSH, WMI, Telnet, SNMP, http, https, MSSQL ports (several types of DB postgresql, db2, SAP MaxDB, HANA which we must monitor).The information it extracts is very useful to us since each type of monitor gives us visibility of what happens internally in them.The truth is that the needs that we have had during these years, ManageEngine Application Manager has been able to cover them especially with business core (ERP) with monitoring of SAP Server and SAP CCMS.

Incentivized

• Dynatrace DCRUM can monitor legacy application protocols that are still used in a lot of organizations worldwide who still trust in those technologies.
• DCRUM monitors client-server architectures very well and can pinpoint issues along an infrastructure stack.
• Dynatrace DCRUM can analyze a wide spectre of protocols: Corba, DNS, DB2, Exchange, TCP, HTTP, IBM MQ, Citrix, ICMP, Informix, Tuxedo, SMB, LDAP, MSRPC, MySQL, NetFlow, Net8, Oracle Forms, RMI, SAP GUI, SAP HANA, SAP RFC, SMB, SOAP, XML.

• Intuitive ease of the administration interface
• Improvements and security fixes that are quickly integrated with frequent updates
• Visibility into the status of our services and the end user experience (End to End)
• Reports associated with attributes of services, applications or containers that help us detect certain flaws in our services.

Incentivized

• Major upgrades process is sometimes unpredictable.
• The use of SQL Server should be evaluated for something else.
• Easier SSL key handling.

• Plugin Quirks where it times out
• Navigation through some of the screen seems a bit confusing
• Consistency such as where license info is location between op and app manager are in different places. Better if it were consistent
• Maintenance schedules in different locations in both Op and App manger product, needs consistency. They are all Zoho products!!

Incentivized

For the the trust, security and support that ManageEngine Application Manager has given us, for 12 years as clients, has made us very satisfied and grateful for the response times to resolve doubts or needs that we have had.

Incentivized

Best of breed.

The intuitive ease of the administration interface, the new features, improvements and security fixes that are quickly integrated with frequent updates. Tuning or more detailed reports associated with attributes of services, applications or containers that help us detect certain flaws in our services. The capacity for improvements that are implemented and the ease of integrating new monitors into the product, which we need, gives us the speed and ease of preventing interruptions or events that helps us avoid.

Incentivized

The only thing missing for a 10, would be if they texted or called you back.

The trust, security and support that ManageEngine Application Manager has given us, for 12 years as clients, has made us very satisfied and grateful for the response times to resolve doubts or needs that we have had.

Incentivized

Nagios can't trace real user transactions from a front-end tier through a backend-tier,;with Nagios you only can monitor server availability and hardware issues. Riverbed is commonly used to determine networking issues without considering real user transactions impact on an application stack.

Other solutions like Microsoft EM and SCCM can be interdependent and cause all sorts of issues and additional costs. I think software should be optionally integrated and work on its own as a standalone solution. I like that ManageEngine allows for specific use of its software and not forcing users into an unneeded license or contract.

Incentivized

• Dynatrace Network Application Monitoring (NAM), formerly DCRUM, helped us get a lot of info on an ongoing issue.
• It helped us figure out network bottlenecks in our environment.
• It is a very costly tool and a lot of other cheaper tools give same kind of info.

Incentivized

• By providing valuable insights into application performance and resource utilization, it has contributed to better decision-making and resource allocation.
• It has helped us identify and resolve performance issues more quickly, minimizing the impact on business operations.
• ManageEngine Application Manager has improved our ability to monitor and manage critical applications, reducing downtime and improving overall productivity.

Incentivized