Do you need to maintain your business stably without loss of service? I recommend ManageEngine Application Manager to you so that you can sleep peacefully without waiting for that pleasant call about problems or disruptions in your service platform.
October 04, 2023

Do you need to maintain your business stably without loss of service? I recommend ManageEngine Application Manager to you so that you can sleep peacefully without waiting for that pleasant call about problems or disruptions in your service platform.

Ruben Soto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Application Manager

This product has the ability to give us transversal visibility over our IT Platform.During these 12 years, it has provided us with security and optimal response times in solving problems associated with infrastructure, services and applications. It has helped us keep our platforms operational by providing us with information about possible events or service outages, whether a disk is full or a service/process has lost connectivity.

Pros

  • Intuitive ease of the administration interface
  • Improvements and security fixes that are quickly integrated with frequent updates
  • Visibility into the status of our services and the end user experience (End to End)
  • Reports associated with attributes of services, applications or containers that help us detect certain flaws in our services.

Cons

  • Microservices associated with processes
  • Ability to integrate with other APIs to centralize information in the intuitive ManageEngine Application Manager Dashboard
  • Any security feature that can be integrated or monitor the compliance or benchmark of our platform (Hypervisor, servers, virtual and physical)
  • We calculated the daily cost for the amount of services we had to maintain 24x7, 365 days a year, and we were clearly satisfied with the value.
  • The granularity or fine tuning capacity that it manages to monitor has helped us prevent loss of service and ensure that our SLAs are optimal.
  • With the user experience feature, it has given us valuable support to detect, from end users, slowdowns or events that occur in the operation.
The ease of implementation, administration, maintenance and integration with the multiple types of monitors that the platform can collect (DATABASE, PROCESSES, SERVICES, PERFORMANCE, STORAGE, TABLESPACE, PORTS, DATA FOLDERS, CLOUD APPS, VIRTUALIZATION COMPONENTS, etc.) It took us to get this tool all these years. While Grafana, Centreon and PRTG are good products, implementation and integration involves more man-hour and they don't have that friendly interface like ManageEngine Application Manager.

Do you think ManageEngine Applications Manager delivers good value for the price?

Yes

Are you happy with ManageEngine Applications Manager's feature set?

Yes

Did ManageEngine Applications Manager live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Applications Manager go as expected?

Yes

Would you buy ManageEngine Applications Manager again?

Yes

It has strength in collecting information through SSH, WMI, Telnet, SNMP, http, https, MSSQL ports (several types of DB postgresql, db2, SAP MaxDB, HANA which we must monitor).The information it extracts is very useful to us since each type of monitor gives us visibility of what happens internally in them.The truth is that the needs that we have had during these years, ManageEngine Application Manager has been able to cover them especially with business core (ERP) with monitoring of SAP Server and SAP CCMS.

ManageEngine Applications Manager Feature Ratings

Application Performance Management
9.8
Application monitoring
10
Database monitoring
10
Threshold alerts
10
Predictive capabilities
10
Application performance management console
10
Out-of-the box templates to monitor applications
10
Application dependency mapping and thresholding
8
Virtualization monitoring
10
Server availability and performance monitoring
10
Server usage monitoring and capacity forecasting
10

Using ManageEngine Application Manager

15 - Web Portal Administrators SAP Consultants and Administrators Monitoring Operators Infrastructure and Systems Engineers
4 - There are 2 monitoring operators that are responsible for reporting and escalating events.There are 2 Administrators from different areas who integrate or optimize the monitors that require it.
  • Server Monitoring (Linux, HP-UX, Microsoft, VMware, Citrix)
  • Application Monitoring (JBoss, Oracle)
  • Monitoring of SAP Systems (Server, CCMS and DB2)
  • Monitoring Portals and Web Services Ports
  • Integration with Cloud Apps (AWS, GCP and Azure)
  • Integration with WebLogic
  • Integration of monitoring Citrix OnPremise and Cloud services
  • Migration to the cloud
  • Improvement in monitoring end users
For the the trust, security and support that ManageEngine Application Manager has given us, for 12 years as clients, has made us very satisfied and grateful for the response times to resolve doubts or needs that we have had.

Evaluating ManageEngine Application Manager and Competitors

Yes - At that time there was WhatsUp Gold. Although it was a good monitoring tool, ManageEngine Application Manager provided more features and faster to monitor components
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
The intuitive ease of the administration interface, the new features, improvements and security fixes that are quickly integrated with frequent updates.
The truth is that it would not change the interest or the implementation strategy of the tool given that the implementation was quite safe and controlled.

ManageEngine Application Manager Support

The trust, security and support that ManageEngine Application Manager has given us, for 12 years as clients, has made us very satisfied and grateful for the response times to resolve doubts or needs that we have had.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Although we have annually renewable support, we only use it for questions regarding features. The tool is well thought out and we rarely have problems with the application or BD of the product
On one occasion, we had high CPU consumption on one of the monitoring nodes and they were quite efficient and effective in resolving the issue by sending me a patch to correct.

Using ManageEngine Application Manager

The intuitive ease of the administration interface, the new features, improvements and security fixes that are quickly integrated with frequent updates. Tuning or more detailed reports associated with attributes of services, applications or containers that help us detect certain flaws in our services. The capacity for improvements that are implemented and the ease of integrating new monitors into the product, which we need, gives us the speed and ease of preventing interruptions or events that helps us avoid.
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Difficult to use
  • The integration of monitors with the services you need since you only have to enter what the interface indicates (port, hostname, credentials, DB instance, etc.)
  • Quick configuration of thresholds of what needs to alert operators.
  • Easy creation of alerts with the necessary and clear information for the escalation of those responsible
  • Configure source components to end users
  • Configure SLAs
Yes - It works well and provides the necessary information to be aware of the status of services

Comments

More Reviews of ManageEngine Applications Manager

  1. Home
  2. Application Performance Management (APM) Software
  3. ManageEngine Applications Manager Reviews
  4. User Review of ManageEngine Applications Manager