DeepL vs. LiveChat

The integration is very easy implemented with email client or web browser, you can translate emails, web pages and quality of translation is on top. Regarding document translation it gives you only 3 formats of documents (.pdf, .pptx and .docx), in my experience this type of documents are sufficient, however it would be better to see other type of documents as well. Also, you have to convert your old document in Word or PowerPoint to latest version, otherwise program won't accept it.

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We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.

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• language-to-language translation of written text
• document translation
• translation parts of text on the web with one click
• instant translation of text on images
• multiple choice in "idioms"

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• The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way.
• The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use
• Their integration between LiveChat and Chatbot is pretty seamless and since both of them are from the same company, it's works pretty well.

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• Limits of the free version: 5MB and 5000 words. No problems with the paid version
• Because it is the only software that translates documents while preserving the images and design of the original, it sometimes makes errors in output with aesthetically complex layouts

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• It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents.
• When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message.
• Occasionally when you open a new tab, you might lose your current conversation.

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The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.

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DeepL thanks to AI produces results identical to Google Translate or in many cases much better and closer to reality.This helps a lot, especially when translating and reading long documents (instead of testing our patience to understand the translated meaning of technical documents).In addition, features such as translating text to images via ocr is amazing and very fast in both input (keyboard shortcut) and output.

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Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.

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• I am one step ahead of Italian competitors by training abroad
• I started parallel businesses to my business by comparing myself to foreign realities
• I easily communicate with the support of the foreign software I use for work and with entrepreneurs all over the world, before I would have avoided so as not to lose temp

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• We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info