Definitive Healthcare vs. Zywave Analytics Cloud - Decision Master Warehouse

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Definitive Healthcare
Score 4.4 out of 10
N/A
Definitive Healthcare in Framingham offers a healthcare provider database providing contact data for key stakeholders across as well as data pertinent for population health studies.N/A
Zywave Analytics Cloud - Decision Master Warehouse
Score 9.8 out of 10
N/A
Zywave headquartered in Milwaukee offers the Decision Master Warehouse claims analytics platform, allowing the user to benchmark the group's medical and prescription utilization and costs against one of the largest normative data sets in the country. With advanced analytics, Decision Master Warehouse is designed to illuminate potential problem areas.N/A
Pricing
Definitive HealthcareZywave Analytics Cloud - Decision Master Warehouse
Editions & Modules
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Offerings
Pricing Offerings
Definitive HealthcareZywave Analytics Cloud - Decision Master Warehouse
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Definitive HealthcareZywave Analytics Cloud - Decision Master Warehouse
Top Pros

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Top Cons

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User Ratings
Definitive HealthcareZywave Analytics Cloud - Decision Master Warehouse
Likelihood to Recommend
1.5
(4 ratings)
10.0
(1 ratings)
Usability
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Definitive HealthcareZywave Analytics Cloud - Decision Master Warehouse
Likelihood to Recommend
Definitive Healthcare
I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor. If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.
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Zywave
I think it is a great product for groups with 150+ employees.
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Pros
Definitive Healthcare
  • Provides a list of hospitals, health systems, medical groups, and practices
  • Helps show what locations are under certain systems or groups
  • Gives insight into specialties and employee counts
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Zywave
  • Provides a great overview analysis of the findings
  • The recommendations for helping to get claims issues under control are tailored and very informational
  • The Ad Hoc customization capabilities are great
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Cons
Definitive Healthcare
  • Outdated UI and lacks integration with popular software
  • Account Management team is unempowered to solve problems or come up with creative solutions.
  • Slow response time. I waited 3 weeks for a response from their team on a question.
  • Database lack key contacts especially Director level and above. Poor tool for sales team.
  • Poor customer service. I constantly felt like I was chasing them for a meeting or on questions.
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Zywave
  • Please provide a section on requirements by a carrier including any forms that will need to be signed by the employer to begin processing
  • We would like the carrier request process to be more streamlined.
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Usability
Definitive Healthcare
It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.
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Zywave
No answers on this topic
Support Rating
Definitive Healthcare
Account Managers and team often do not respond for weeks at a time.
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Zywave
No answers on this topic
Alternatives Considered
Definitive Healthcare
I use both. Definitive Healthcare is better when you need specific hospital and clinic names. ZoomInfo only gives you a local address but refers to each location as the health system name so hard to define where particular people are from.
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Zywave
This is the first software we have used for this and so far, we are really happy with it. The output options are vast and the capability to change the color themes is the perfect touch. It really adds to our presentations as a whole since the color scheme matches throughout.
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Return on Investment
Definitive Healthcare
  • In my experience, We've experienced no value from the data
  • In my opinion, we've paid for no value
  • So the RoI is negative
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Zywave
  • We have only been able to use it with one group so the ROI isn't great. We do make up for that with the other products though.
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ScreenShots