What users are saying about
18 Ratings
8 Ratings
18 Ratings
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Score 5.2 out of 100
8 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Demandforce
7.8
Hiver
Customer data management / contact management
Demandforce
8.0
Hiver
Workflow management
Demandforce
9.0
Hiver
Territory management
Demandforce
7.0
Hiver
Opportunity management
Demandforce
8.0
Hiver
Integration with email client (e.g., Outlook or Gmail)
Demandforce
8.0
Hiver
Contract management
Demandforce
7.0
Hiver
Quote & order management
Demandforce
7.0
Hiver
Interaction tracking
Demandforce
8.0
Hiver
Channel / partner relationship management
Demandforce
8.0
Hiver

Customer Service & Support

Demandforce
9.0
Hiver
Case management
Demandforce
9.0
Hiver
Call center management
Demandforce
9.0
Hiver
Help desk management
Demandforce
9.0
Hiver

Marketing Automation

Demandforce
9.0
Hiver
Lead management
Demandforce
9.0
Hiver
Email marketing
Demandforce
9.0
Hiver

CRM Project Management

Demandforce
9.0
Hiver
Task management
Demandforce
9.0
Hiver
Billing and invoicing management
Demandforce
9.0
Hiver
Reporting
Demandforce
9.0
Hiver

CRM Reporting & Analytics

Demandforce
9.0
Hiver
Forecasting
Demandforce
9.0
Hiver
Pipeline visualization
Demandforce
9.0
Hiver
Customizable reports
Demandforce
9.0
Hiver

Customization

Demandforce
9.0
Hiver
Custom fields
Demandforce
9.0
Hiver
Custom objects
Demandforce
9.0
Hiver
Scripting environment
Demandforce
9.0
Hiver
API for custom integration
Demandforce
9.0
Hiver

Security

Demandforce
9.0
Hiver
Single sign-on capability
Demandforce
9.0
Hiver
Role-based user permissions
Demandforce
9.0
Hiver

Social CRM

Demandforce
9.0
Hiver
Social data
Demandforce
9.0
Hiver
Social engagement
Demandforce
9.0
Hiver

Integrations with 3rd-party Software

Demandforce
9.0
Hiver
Marketing automation
Demandforce
9.0
Hiver
Compensation management
Demandforce
9.0
Hiver

Platform

Demandforce
9.0
Hiver
Mobile access
Demandforce
9.0
Hiver

Incident and problem management

Demandforce
Hiver
9.0
Organize and prioritize service tickets
Demandforce
Hiver
8.9
Ticket creation and submission
Demandforce
Hiver
9.0
Ticket response
Demandforce
Hiver
9.0

Multi-Channel Help

Demandforce
Hiver
9.0
Email support
Demandforce
Hiver
9.0

Pros

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Alternatives Considered

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Demandforce Editions & Modules

Edition
DemandForce$399.001
  1. per month
Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Rating Summary

Add comparison