What users are saying about
19 Ratings
11 Ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.6 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Feature Set Ratings

    Sales Force Automation

    7.8

    Demandforce

    78%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 9/9 features

    Customer data management / contact management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Territory management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Contract management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    9.0

    Demandforce

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 3/3 features

    Case management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Call center management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Help desk management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Marketing Automation

    9.0

    Demandforce

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 2/2 features

    Lead management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    Demandforce

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 3/3 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    Demandforce

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customization

    9.0

    Demandforce

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 4/4 features

    Custom fields

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Scripting environment

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    9.0

    Demandforce

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 2/2 features

    Single sign-on capability

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Social CRM

    9.0

    Demandforce

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 2/2 features

    Social data

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    9.0

    Demandforce

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Compensation management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Platform

    9.0

    Demandforce

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Demandforce ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Demandforce

    Feature Set Not Supported
    N/A
    2.0

    Hiver

    20%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    1.4
    14%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    2.3
    23%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    2.3
    23%
    3 Ratings

    Multi-Channel Help

    Demandforce

    Feature Set Not Supported
    N/A
    3.3

    Hiver

    33%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    3.3
    33%
    3 Ratings

    Attribute Ratings

    • Demandforce is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    3.0

    Demandforce

    30%
    7 Ratings
    1.4

    Hiver

    14%
    3 Ratings

    Likelihood to Renew

    9.0

    Demandforce

    90%
    3 Ratings

    Hiver

    N/A
    0 Ratings

    Usability

    Demandforce

    N/A
    0 Ratings
    3.0

    Hiver

    30%
    1 Rating

    Support Rating

    Demandforce

    N/A
    0 Ratings
    4.0

    Hiver

    40%
    1 Rating

    Likelihood to Recommend

    Demandforce

    We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
    Read full review

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Pros

    Demandforce

    • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
    • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
    • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
    Read full review

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Cons

    Demandforce

    • Flexibility in Design!
    • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
    • Usability (it's a bit clunky)
    Read full review

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Pricing Details

    Demandforce

    Starting Price

    Editions & Modules

    Demandforce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Hiver

      Starting Price

      $14 /user/month

      Editions & Modules

      Hiver editions and modules pricing
      EditionModules
      PLUS PLAN$14.001
      PREMIUM PLAN$22.002
      ENTERPRISE PLAN$34.003

      Footnotes

      1. /user/month
      2. /user/month
      3. /user/month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Demandforce

      We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
      Read full review

      Hiver

      No answers on this topic

      Usability

      Demandforce

      No answers on this topic

      Hiver

      Easy to use
      Read full review

      Support Rating

      Demandforce

      No answers on this topic

      Hiver

      Support is there, can be slow at times.
      Read full review

      Alternatives Considered

      Demandforce

      I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
      Read full review

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      Return on Investment

      Demandforce

      • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
      Read full review

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      Screenshots

      Add comparison