What users are saying about
17 Ratings
19 Ratings
17 Ratings
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Score 7.6 out of 100
19 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Demandforce

How heavily does your business rely on the internet to schedule appointments/communicate with patients?What programs/systems does your business use and is it compatible with Demandforce?Is the IT at your business knowledgeable about Demandforce? Appropriate to recommend Demandforce at mixers with other optometry offices.
Arielle Calugay | TrustRadius Reviewer

Solutionreach

Solutionreach is perfect for any office that confirms appointments, or just wants to be able to communicate with their patients easier and HIPPA compliant. Even if you don't confirm appointments, wouldn't it be great for your patients to be able to communicate with your office more easily?
Debra Reiner | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Demandforce
7.8
Solutionreach
Customer data management / contact management
Demandforce
8.0
Solutionreach
Workflow management
Demandforce
9.0
Solutionreach
Territory management
Demandforce
7.0
Solutionreach
Opportunity management
Demandforce
8.0
Solutionreach
Integration with email client (e.g., Outlook or Gmail)
Demandforce
8.0
Solutionreach
Contract management
Demandforce
7.0
Solutionreach
Quote & order management
Demandforce
7.0
Solutionreach
Interaction tracking
Demandforce
8.0
Solutionreach
Channel / partner relationship management
Demandforce
8.0
Solutionreach

Customer Service & Support

Demandforce
9.0
Solutionreach
Case management
Demandforce
9.0
Solutionreach
Call center management
Demandforce
9.0
Solutionreach
Help desk management
Demandforce
9.0
Solutionreach

Marketing Automation

Demandforce
7.5
Solutionreach
Lead management
Demandforce
9.0
Solutionreach
Email marketing
Demandforce
6.0
Solutionreach

CRM Project Management

Demandforce
9.0
Solutionreach
Task management
Demandforce
9.0
Solutionreach
Billing and invoicing management
Demandforce
9.0
Solutionreach
Reporting
Demandforce
9.0
Solutionreach

CRM Reporting & Analytics

Demandforce
9.0
Solutionreach
Forecasting
Demandforce
9.0
Solutionreach
Pipeline visualization
Demandforce
9.0
Solutionreach
Customizable reports
Demandforce
9.0
Solutionreach

Customization

Demandforce
9.0
Solutionreach
Custom fields
Demandforce
9.0
Solutionreach
Custom objects
Demandforce
9.0
Solutionreach
Scripting environment
Demandforce
9.0
Solutionreach
API for custom integration
Demandforce
9.0
Solutionreach

Security

Demandforce
9.0
Solutionreach
Single sign-on capability
Demandforce
9.0
Solutionreach
Role-based user permissions
Demandforce
9.0
Solutionreach

Social CRM

Demandforce
9.0
Solutionreach
Social data
Demandforce
9.0
Solutionreach
Social engagement
Demandforce
9.0
Solutionreach

Integrations with 3rd-party Software

Demandforce
9.0
Solutionreach
Marketing automation
Demandforce
9.0
Solutionreach
Compensation management
Demandforce
9.0
Solutionreach

Platform

Demandforce
9.0
Solutionreach
Mobile access
Demandforce
9.0
Solutionreach

Pros

Demandforce

  • Allows for non-human interface input and works with about any company software.
  • Gives you a read on your business immediately
  • Communicates well with your customers
Curt Johnson | TrustRadius Reviewer

Solutionreach

  • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
  • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
  • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
  • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
Latisha Gilbert | TrustRadius Reviewer

Cons

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Solutionreach

  • The Newsletters can still use some improvement. The templates available are difficult to use and are hard to customize.
  • Newer features still have lots of bugs when they are released. While we can understand this is what happens with all new products, the turn around time to get a new feature to where it needs to be seems longer than average.
Elise Bugh | TrustRadius Reviewer

Likelihood to Renew

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Solutionreach

Solutionreach 9.1
Based on 1 answer
We save too much time with Solution Reach to turn back now.
Latisha Gilbert | TrustRadius Reviewer

Support

Demandforce

No score
No answers yet
No answers on this topic

Solutionreach

Solutionreach 9.1
Based on 1 answer
Because I am all about customer service and they are right on it!
Anonymous | TrustRadius Reviewer

Alternatives Considered

Demandforce

This office has used Demandforce for more than 3 years and the switch to another product would require time and money, however I personally think 4PatientCare has more options and personalization to increase efficiency and revenue for the office.
Arielle Calugay | TrustRadius Reviewer

Solutionreach

Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
Danielle Vascovich | TrustRadius Reviewer

Return on Investment

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Solutionreach

  • Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
  • Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
  • We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
Kathi Newman, FACMPE | TrustRadius Reviewer

Screenshots

Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Solutionreach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Demandforce
8.0
Solutionreach
9.0

Likelihood to Renew

Demandforce
9.0
Solutionreach
9.1

Support

Demandforce
Solutionreach
9.1

Add comparison