TrustRadius

DERDACK Enterprise Alert vs. Grafana OnCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DERDACK Enterprise Alert
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.N/A
Grafana OnCall
Score 9.1 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.
$0
Pricing
DERDACK Enterprise AlertGrafana OnCall
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DERDACK Enterprise AlertGrafana OnCall
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DERDACK Enterprise AlertGrafana OnCall
Top Pros

No answers on this topic

Best Alternatives
DERDACK Enterprise AlertGrafana OnCall
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DERDACK Enterprise AlertGrafana OnCall
Likelihood to Recommend
10.0
(3 ratings)
9.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(3 ratings)
-
(0 ratings)
User Testimonials
DERDACK Enterprise AlertGrafana OnCall
Likelihood to Recommend
Derdack
DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
Verified User
Anonymous
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Grafana Labs
One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.
Verified User
Anonymous
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Pros
Derdack
  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
RS
Roger Salinas
Senior IT Engineer
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Grafana Labs
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
Verified User
Anonymous
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Cons
Derdack
  • More integrations with other ITSM vendors
Verified User
Anonymous
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Grafana Labs
  • Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
  • Users alerting of issues with production systems
Verified User
Anonymous
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Usability
Derdack
Very intuitive use, almost no training necessary.
Verified User
Anonymous
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Grafana Labs
No answers on this topic
Support Rating
Derdack
The best experience.
Jean Muller | TrustRadius Reviewer
Jean Muller
IT Manager
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Grafana Labs
No answers on this topic
Alternatives Considered
Derdack
Cost of ownership was more than double in more than five years.
RS
Roger Salinas
Senior IT Engineer
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Grafana Labs
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
Verified User
Anonymous
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Return on Investment
Derdack
  • It supports us not to incur penalties of missed SLAs - clients and internal
Jean Muller | TrustRadius Reviewer
Jean Muller
IT Manager
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Grafana Labs
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
Verified User
Anonymous
Read full review
ScreenShots

DERDACK Enterprise Alert Screenshots

Screenshot of Screenshot of Sample ArchitectureScreenshot of Admin ConsoleScreenshot of Mobile Incident Response and Resolution App