Desk.com (discontinued) vs. Microsoft Dynamics 365 Customer Service
Desk.com (discontinued) vs. Microsoft Dynamics 365 Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Microsoft Dynamics 365 Customer Service | N/A | Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations. | $50 per month per user |
Desk.com (discontinued) | Microsoft Dynamics 365 Customer Service | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Microsoft Dynamics 365 Customer Service | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Desk.com (discontinued) | Microsoft Dynamics 365 Customer Service | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Desk.com (discontinued) | Microsoft Dynamics 365 Customer Service | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Microsoft Dynamics 365 Customer Service | |
---|---|---|
Likelihood to Recommend | 8.2 (38 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Microsoft Dynamics 365 Customer Service | |
---|---|---|
Likelihood to Recommend | Discontinued Products | Microsoft |
Pros | Discontinued Products | Microsoft |
Cons | Discontinued Products | Microsoft |
Likelihood to Renew | Discontinued Products | Microsoft No answers on this topic |
Usability | Discontinued Products | Microsoft No answers on this topic |
Reliability and Availability | Discontinued Products | Microsoft No answers on this topic |
Performance | Discontinued Products | Microsoft No answers on this topic |
Support Rating | Discontinued Products | Microsoft No answers on this topic |
Implementation Rating | Discontinued Products | Microsoft No answers on this topic |
Alternatives Considered | Discontinued Products | Microsoft |
Return on Investment | Discontinued Products | Microsoft |
ScreenShots | Desk.com (discontinued) Screenshots |