Desk.com (discontinued) vs. ServiceNow Customer Service Management
Desk.com (discontinued) vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Desk.com (discontinued) | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | ServiceNow Customer Service Management | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk.com (discontinued) | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | SysAid Score 8.8 out of 10 | SysAid Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.2 (38 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | 10.0 (1 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | 9.0 (1 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ![]() Discontinued Products
| ![]() ServiceNow
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Pros | ![]() Discontinued Products
| ![]() ServiceNow
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Cons | ![]() Discontinued Products
| ![]() ServiceNow
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Likelihood to Renew | ![]() Discontinued Products
| ![]() ServiceNow No answers on this topic |
Usability | ![]() Discontinued Products
| ![]() ServiceNow
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Reliability and Availability | ![]() Discontinued Products
| ![]() ServiceNow No answers on this topic |
Performance | ![]() Discontinued Products
| ![]() ServiceNow No answers on this topic |
Support Rating | ![]() Discontinued Products
| ![]() ServiceNow
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Implementation Rating | ![]() Discontinued Products
| ![]() ServiceNow No answers on this topic |
Alternatives Considered | ![]() Discontinued Products
| ![]() ServiceNow
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Return on Investment | ![]() Discontinued Products
| ![]() ServiceNow
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ScreenShots | Desk.com (discontinued) Screenshots |