Desk.com (discontinued) vs. SupportBee
Desk.com (discontinued) vs. SupportBee
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
SupportBee | N/A | SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing. | N/A |
Desk.com (discontinued) | SupportBee | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | SupportBee | |
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Top Pros | ||
Top Cons |
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Desk.com (discontinued) | SupportBee | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk.com (discontinued) | SupportBee | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | SupportBee | |
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Likelihood to Recommend | 8.2 (38 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | 7.0 (1 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | SupportBee | |
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Likelihood to Recommend | Discontinued Products | SupportBee |
Pros | Discontinued Products | SupportBee |
Cons | Discontinued Products | SupportBee |
Likelihood to Renew | Discontinued Products | SupportBee No answers on this topic |
Usability | Discontinued Products | SupportBee No answers on this topic |
Reliability and Availability | Discontinued Products | SupportBee No answers on this topic |
Performance | Discontinued Products | SupportBee No answers on this topic |
Support Rating | Discontinued Products | SupportBee |
Implementation Rating | Discontinued Products | SupportBee No answers on this topic |
Alternatives Considered | Discontinued Products | SupportBee |
Return on Investment | Discontinued Products | SupportBee |
ScreenShots | Desk.com (discontinued) Screenshots |