Desk.com (discontinued) vs. Web+Center
Desk.com (discontinued) vs. Web+Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Web+Center | Enterprise companies (1,001+ employees) | Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,… | $25 Per User per Month |
Desk.com (discontinued) | Web+Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Web+Center | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk.com (discontinued) | Web+Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Web+Center | |
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Likelihood to Recommend | 8.2 (38 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Web+Center | |
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Likelihood to Recommend | Discontinued Products | Internet Software Sciences |
Pros | Discontinued Products | Internet Software Sciences |
Cons | Discontinued Products | Internet Software Sciences |
Likelihood to Renew | Discontinued Products | Internet Software Sciences No answers on this topic |
Usability | Discontinued Products | Internet Software Sciences No answers on this topic |
Reliability and Availability | Discontinued Products | Internet Software Sciences No answers on this topic |
Performance | Discontinued Products | Internet Software Sciences No answers on this topic |
Support Rating | Discontinued Products | Internet Software Sciences No answers on this topic |
Implementation Rating | Discontinued Products | Internet Software Sciences No answers on this topic |
Alternatives Considered | Discontinued Products | Internet Software Sciences |
Return on Investment | Discontinued Products | Internet Software Sciences |
ScreenShots | Desk.com (discontinued) Screenshots | Web+Center Screenshots |