DeskRoll Remote Desktop vs. Kayako
DeskRoll Remote Desktop vs. Kayako
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month | |
Kayako | N/A | Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement. | $29 per month |
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Entry-level Setup Fee | $3.25 per seat/per month | No setup fee | ||||||||||||||
Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | — | ||||||||||||||
More Pricing Information |
DeskRoll Remote Desktop | Kayako | |
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Remote Administration |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskRoll Remote Desktop | Kayako | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | mRemoteNG Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Remote Desktop Services Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskRoll Remote Desktop | Kayako | |
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Likelihood to Recommend | 7.0 (2 ratings) | 1.0 (22 ratings) |
Likelihood to Renew | - (0 ratings) | 7.8 (11 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Availability | - (0 ratings) | 7.5 (2 ratings) |
Support Rating | - (0 ratings) | 2.1 (4 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
DeskRoll Remote Desktop | Kayako | |
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Likelihood to Recommend | Tomsk Inc. | Kayako |
Pros | Tomsk Inc. | Kayako |
Cons | Tomsk Inc. | Kayako |
Likelihood to Renew | Tomsk Inc. No answers on this topic | Kayako |
Usability | Tomsk Inc. No answers on this topic | Kayako |
Reliability and Availability | Tomsk Inc. No answers on this topic | Kayako |
Support Rating | Tomsk Inc. No answers on this topic | Kayako |
Implementation Rating | Tomsk Inc. No answers on this topic | Kayako |
Alternatives Considered | Tomsk Inc. | Kayako |
Return on Investment | Tomsk Inc. | Kayako |
ScreenShots | DeskRoll Remote Desktop Screenshots |