DeskRoll Remote Desktop vs. Spiceworks Help Desk
DeskRoll Remote Desktop vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | $3.25 per seat/per month | No setup fee | ||||||||||||||
Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | — | ||||||||||||||
More Pricing Information |
DeskRoll Remote Desktop | Spiceworks Help Desk | |
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Remote Administration |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskRoll Remote Desktop | Spiceworks Help Desk | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | mRemoteNG Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Remote Desktop Services Score 9.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskRoll Remote Desktop | Spiceworks Help Desk | |
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Likelihood to Recommend | 7.0 (2 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
DeskRoll Remote Desktop | Spiceworks Help Desk | |
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Likelihood to Recommend | Tomsk Inc. | Spiceworks Ziff Davis |
Pros | Tomsk Inc. | Spiceworks Ziff Davis |
Cons | Tomsk Inc. | Spiceworks Ziff Davis |
Likelihood to Renew | Tomsk Inc. No answers on this topic | Spiceworks Ziff Davis |
Usability | Tomsk Inc. No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Tomsk Inc. No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Tomsk Inc. No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Tomsk Inc. No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Tomsk Inc. | Spiceworks Ziff Davis |
Return on Investment | Tomsk Inc. | Spiceworks Ziff Davis |
ScreenShots | DeskRoll Remote Desktop Screenshots |