DeskRoll Remote Desktop vs. WixAnswers.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskRoll Remote Desktop
Score 8.0 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
WixAnswers.com
Score 7.0 out of 10
N/A
Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can…
$24
per agent / per month
Pricing
DeskRoll Remote DesktopWixAnswers.com
Editions & Modules
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
Self Service
$24
per agent / per month
Call Center
$56
per agent / per month
Multi-Channel
$60
per agent / per month
Unlimited
$80
per agent / per month
Offerings
Pricing Offerings
DeskRoll Remote DesktopWixAnswers.com
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$3.25 per seat/per month$80 per user, per month
Additional DetailsWith each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.The unlimited package ($80/month per user) includes all support channels in one platform.
More Pricing Information
Community Pulse
DeskRoll Remote DesktopWixAnswers.com
Top Pros
Top Cons
Features
DeskRoll Remote DesktopWixAnswers.com
Remote Administration
Comparison of Remote Administration features of Product A and Product B
DeskRoll Remote Desktop
8.2
2 Ratings
0% below category average
WixAnswers.com
-
Ratings
Screen sharing8.02 Ratings00 Ratings
File transfer8.02 Ratings00 Ratings
Instant message7.01 Ratings00 Ratings
Over-the-Internet remote session10.02 Ratings00 Ratings
Initiate remote control from mobile8.01 Ratings00 Ratings
Multi-platform remote control8.01 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
WixAnswers.com
9.1
1 Ratings
16% above category average
External knowledge base00 Ratings9.11 Ratings
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User Ratings
DeskRoll Remote DesktopWixAnswers.com
Likelihood to Recommend
7.0
(2 ratings)
7.3
(1 ratings)
User Testimonials
DeskRoll Remote DesktopWixAnswers.com
Likelihood to Recommend
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
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WixAnswers.com
We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
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Pros
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
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WixAnswers.com
  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
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Cons
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
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WixAnswers.com
  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
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Alternatives Considered
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
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WixAnswers.com
We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
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Return on Investment
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
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WixAnswers.com
  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
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ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.

WixAnswers.com Screenshots

Screenshot of Get an overview of your company's top support issues, by viewing the articles that were linked to calls and tickets, learning which topics repeat themselves most.Screenshot of Use widgets as the main support touchpoints for customers, embed as many as needed anywhere in your product or website.Screenshot of View all the interactions a customer had with you, along with relevant details and history, in one single timeline, to see the full picture and respond in context.Screenshot of Get a real-time overview on your knowledge base performance and put your data in context.Screenshot of Easily create as many articles as needed, to support customers and internal teams. Optimize daily workflows with a clear view of the status of your content, and filter your view based on multiple criteria.Screenshot of Understand the current state of your Call Center, so you can react quickly, reduce wait time, and meet your customers' needs.