DeskRoll Remote Desktop vs. Zendesk Suite
DeskRoll Remote Desktop vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | $3.25 per seat/per month | Optional | ||||||||||||||
Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | — | ||||||||||||||
More Pricing Information |
DeskRoll Remote Desktop | Zendesk Suite | |
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Remote Administration |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskRoll Remote Desktop | Zendesk Suite | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | mRemoteNG Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Remote Desktop Services Score 9.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskRoll Remote Desktop | Zendesk Suite | |
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Likelihood to Recommend | 7.0 (2 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
DeskRoll Remote Desktop | Zendesk Suite | |
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Likelihood to Recommend | Tomsk Inc. | Zendesk |
Pros | Tomsk Inc. | Zendesk |
Cons | Tomsk Inc. | Zendesk |
Likelihood to Renew | Tomsk Inc. No answers on this topic | Zendesk |
Usability | Tomsk Inc. No answers on this topic | Zendesk |
Reliability and Availability | Tomsk Inc. No answers on this topic | Zendesk |
Performance | Tomsk Inc. No answers on this topic | Zendesk |
Support Rating | Tomsk Inc. No answers on this topic | Zendesk |
Online Training | Tomsk Inc. No answers on this topic | Zendesk |
Implementation Rating | Tomsk Inc. No answers on this topic | Zendesk |
Alternatives Considered | Tomsk Inc. | Zendesk |
Return on Investment | Tomsk Inc. | Zendesk |
ScreenShots | DeskRoll Remote Desktop Screenshots | Zendesk Suite Screenshots |