DeskXpand vs. LiveAgent
DeskXpand vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts… | N/A | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $15 per user / month | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
DeskXpand | LiveAgent | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskXpand | LiveAgent | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskXpand | LiveAgent | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
DeskXpand | LiveAgent | |
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Likelihood to Recommend | DeskXpand No answers on this topic | QualityUnit, LLC |
Pros | DeskXpand No answers on this topic | QualityUnit, LLC |
Cons | DeskXpand No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | DeskXpand No answers on this topic | QualityUnit, LLC |
Usability | DeskXpand No answers on this topic | QualityUnit, LLC |
Support Rating | DeskXpand No answers on this topic | QualityUnit, LLC |
Implementation Rating | DeskXpand No answers on this topic | QualityUnit, LLC |
Alternatives Considered | DeskXpand No answers on this topic | QualityUnit, LLC |
Return on Investment | DeskXpand No answers on this topic | QualityUnit, LLC |
ScreenShots | LiveAgent Screenshots |