Dialpad Connect vs. MeetFox

I like that it allows for a seamless transition of calls between our 2 offices. I don't have to forward or un-forward phones at the beginning and end of my day. Our offices are on a specific schedule which opens the phone lines at a certain time, transfers them to another office at another time, and then sends them to an after hours number when we close. I also like how easy it is to change settings within our different departments and contact centers. It's a very well-rounded program that is easy to use on your computer or phone.

MeetFox offers two must-have services for the price of one. It has a good look and feel to the platform and is easy to learn not only from the subscriber side but for your customers. Plus, MeetFox is growing and open to customer feedback and suggestions. Clients love the meeting reminder notifications as well. A great product for coaching and consulting businesses!

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• Ease of signing on and calling in
• Clear audio/sound, no static or poor connections
• Can choose to be on video or not
• The organizer and participants can see all who are on the call
• Meetings can be auto-recorded and sent to organizer at end of call
• Hold music can be played for initial caller
• Meeting is auto-transcribed
• Action items are automatically listed for the organizer
• Summary list shows all who were in attendance
• Summary shows duration of callers on the meeting
• Can load images of attendees when setting of the meeting

• Great price options.
• Ability to coordinate calendars to video scheduling and web integration.
• Logo and White label options.
• Ability to set up various meeting types.
• Ability to have small private group coaching calls.
• Great video quality.
• Easy to learn and easy user interface for clients.
• Attractive email signature options.
• Zoom integration for large meetings.
• Ability to record meetings.
• Timely meeting reminder notifications.

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Independently Invited by TrustRadius

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• The only example I can list for improvement is that occasionally the message has some mistranslation(s). But I can usually figure out the missing words. The 'southern USA' dialect may be partly to blame....
• The functionality is really great. It is the best app I have used for messages in all of my customer service jobs.

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Invited by the Vendor

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• Increase bandwidth to accommodate groups larger than 15.
• More options on customizing time availability for meetings.

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Independently Invited by TrustRadius

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Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.

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I like what it provides for the price I pay.

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Overall, it is quite user-friendly and quick to set up, even for beginner levels. It is also easy to onboard new hires and get them to take calls quickly. The main complaint is that the analytics are difficult to find, gather, and interpret.

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MeetFox gives me all that I need at an affordable price for where my business needs are at the present. In time as I grow, I will reevaluate based on how MeetFox grows.

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Independently Invited by TrustRadius

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There have not been any outages that I am aware of and we have had consistently good coverage since the start. There can be a slight lag from the office to the mobile app, but it is not terribly noticeable and it has not resulted in any calls being prematurely hung up

The emails of voice transcription come very quickly after a call has been completed and except for a few fairly difficult names are pretty accurate. The ability to quickly listen to the voicemail from email without having to open the app is also a bonus. I have not noticed or heard of any slowdowns

The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~

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My onboarding experience was great and answered all my questions.

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Welcoming and easy to follow the instruction

Simple and easy to follow, we had our branches around the country to be trained and the feedback was great. Only take if there was a desk phone training that would be great. The team provided us with video for the desk phone training

I didn't participate in the implementation. But obviously it went flawlessly, as all users are set up in-house, and on the app.

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Not really. It was pretty thorough for me and my skill level.

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Panterra is dependable and has good support. Dialpad Connect has more features and an easier interface. AT&T has a lot of features, but Dialpad Connect's interface is easier. AT&T does not do call transcription that I know of. Comcast BVE and 8x8 services are lower quality and service is not great.

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I think MeetFox provides an outstanding combination of two separate platforms I need for my business into one easy-to-use platform. As a startup coaching business, MeetFox saves me money and time by learning one platform that provides two key features necessary for me to provide an intimate and affordable coaching service. It may not be as robust as acuity or zoom but it meets my needs for where I am. I highly recommend checking it out if you want scheduling and video conferencing on a combined platform. Plus you can’t beat the price!

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall program is of average cost. SInce I use it simply for its phone/text capabilities. I would hazard that company that needed more options, might see it differently

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Invited by TrustRadius (TR) on Vendor's Behalf

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So far, Dialpad has been a great improvement for our organization. It allows everyone to be on the same service and the integration with the mobile app means everyone is still using the "office" numbers even when on the go which makes it easier not having to balance multiple phone numbers from people

• Saves me time with a downloadable transcript for call documentation.
• All calls are automatically recorded, which provides proof of what was said.
• Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.

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Invited by the Vendor

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• Combined two subscription services into one saving me time and money.
• Ability to offer my clients an intimate connection with coaching meetings.
• Allows me the versatility I need to create multiple meeting types and coordinate all my meetings.
• Is simple to set up and easy to use.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info