A voice service that can keep up with us.

We are a support organization, oftentimes with no one at a stationary desk. We need to have flexibility in the way we communicate with customers and business partners, and Dialpad Connect lets us to that easily. We primarily use voices services, texting internally, and when I've had the occasion to use conferencing, I often think that I should use it more. What I really like are the transcripts of calls. I paste those into our trouble tickets. Quite valuable.