Digital.ai TeamForge vs. Jellyfish vs. ServiceNow DevOps

CollabNet TeamForge is more well-suited for technically knowledgeable users such as developers, systems analysts, QA but not for non-technical users due to the technical data used throughout the tool. CollabNet TeamForge is appropriate for most applications development. In any industry especially suited for high demand software delivery environments.

Incentivized

Jellyfish allows us to understand the allocation of our efforts without time tracking. We are also able to integrate this platform with our existing ticket tracking system and can see analytics instantly! Jellyfish works well for our teams because it has an opinionated view. Jellyfish understands that the metrics for an engineering team should help you understand what your organization values and is actively working on. We can use Jellyfish in a strategic way compared to other tools like this.

Incentivized

ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.

Incentivized

• Code security.
• Code migration.
• Agile tie-in.

Incentivized

• Integration with JIRA.
• Integration with GitHub.
• Friendly UI.
• Easy to read.

Incentivized

• Plan develop, build, test, deploy and operate any applications in a safer environment.
• Evaluating and monitoring improvements
• Connects with third party and existing applications

Incentivized

• I would like to see personalization for managing artifacts, that is, allowing the user to customize pages and save personalized settings and then save them as bookmarks.
• I would like an improved subversion browser such as a graphical user interface rather than a basic file explorer.
• I would like built in features for CollabNet TeamForge integrated with subversion so that i can associate my private code branches and code changes.

Incentivized

• UI and navigation aren't very intuitive and require additional research before being able to use.
• The individual developer metrics are not very useful and make the interface feel cluttered.
• Overall, it takes time for the end-user to truly learn how to use the platform and navigate. There is so much information/data available that although the above is a con, we felt it still made sense, despite the learning curve.

Incentivized

• No drop-down option is available to click when requesting specific software or hardware.

Incentivized

They always answer the phone when we put a call in, any time. They have consistently sent out contractors when needed and were there every step of the way when we switched over from ClearCase to TeamForge years ago. The support is what you really pay for when you buy into TeamForge.

Incentivized

CollabNet TeamForge is superior to Mercury mainly because it has a subversion change management tool integrated with the product. CollabNet TeamForge offers more complexity but with more flexibility for managing and tracking projects. I think
CollabNet TeamForge is more comprehensive than either Mercury and JIRA. They're all user friendly tools with short learning curves but CollabNet TeamForge is most efficient in my experience.
JIRA was recently adopted for particular applications and is currently being evaluated by various technology teams.

Incentivized

The really cool thing about Jellyfish is the integrations that it has with the other tools, which are also very common within the software development industry. Consolidating all this data and being able to see graphs, numbers, and percentages in one place gives you a better way to analyze and define better solutions to improve your software development processes.

Incentivized

As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them

Incentivized

• Unfortunately, I do not have access to ROI information.

Incentivized

• Easy setup and takes time to learn, but overall easy to use one you get the hang of it.
• Strategic roadmapping.
• Return on Investment increased.

Incentivized

• ROI
• Increased the NPR score.
• Central locale for information and troubleshooting.

Incentivized