Diligent One Platform vs. Workiva

Diligent Community is well suited for entities in the public sector who need to comply with the Brown Act. Diligent One Platform is not well suitable for those who are not tech savvy. Board members who are older and do not use the Diligent One Platform frequently, are not comfortable using some of the functionality - such as voting - so it still needs to be done on the back-end.

Incentivized

Wdesk is best suited for companies with demanding SEC filings and documents, with multiple revisions due to auditor/counsel review, and where financial reporting is extremely manual. Wdesk really helps take out the potential errors out of extremely manual processes, and helps automate regular financial reporting by allowing companies to link financial information and build customized flows of their information into financial statements and other documents (such as presentations or other internal reporting).

Incentivized

• Enhance business compliance by maintaining records and documents for all our processes and reports, which allows us to not worry about training new people in case resources are transferred.
• We integrated risk assessment tools and business continuity plans, which allowed proactive identification and mitigation of potential business risks.
• It helped to secure communication channels with confidential discussions and document sharing among team members and leadership.

Incentivized

• Incredible support from Workiva and always bringing news and improving the product through community feedback.
• I think the product is easy to use, has a friendly interface and we feel safe to use it.
• Quick business vision and improved decision making with the help of software with real-time reports.
• Exceptional support service, very fast and they help you with everything you need and are super helpful.

Incentivized

• When multiple people have the same permissions in workflow, it can be confusing on who is the approver
• When a workflow is rejected by a second reviewer, it will automatically go back to the preparer - the item does not go back to the first reviewer

Incentivized

• The automation could be better. A lot of mass updates are done manually.
• Sometimes the system has connection issues and certain functions are down.
• The customer service could be more proactive to provide regular training and sharing updates on the software.
• Customer service could be better to help process the mass updates in a timely fashion.

Incentivized

The new platform seems to be much easier to use. The other had a lot of wasted space and it seems that has all been fixed. I like all of the new features and being so used to boarddocs, I was not sure about learning something new but I see that it will make my life easier.

Incentivized

Overall it's a good-to-go product because of its features. It's easy to set up, meets requirements, has quality support, etc. So far, it has been working quite well for me, and I wish to continue using it for as long as it meets my requirements.

Incentivized

HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.

Incentivized

I have not had to deal with the Support Team, but overall our experience with the tool has been positive. They try to set new customers up for success from the start (I was part of the sales process, not the actual onboarding) and seemed to know that it’s a difficult transition, but worth it in the long run.

Incentivized

We’re pretty satisfied with the implementation offering and the reading experiences provided. With our quarterly audits, this tool has made the task much more accessible. The outcome of version control of documents is easy to accomplish, and gathering all the records in one place makes it more accessible.

Incentivized

My experience in this regard has been limited unfortunately. Before Diligent our work was Excel based and in my previous company this type of activity was done through an in-house system which was custom built to suit the business. While Excel offer flexibility I would sum up our previous challenges with using an Excel based platform as follows: 1-Version control was a disaster to manage in a big company. There was not always a single version of the truth and broken formulas can derail the process and set us back significantly 2-Excel lacks the clear audit trails we wanted, specifically if we consider the key compliance areas of the business 3-Reporting to Exco took too long, relied on key individual skills in data analytics and reporting

Incentivized

I liked Merrill Bridge and Wdesk. I'd be happy with either one, as both have a user interface that's simple for seasoned users of the Microsoft suite of products. We use Wdesk because there's a large network of Wdesk users in this community, there are lots of training resources available online and in-person, and all of the departments in the company like the program.

Incentivized

• Main benefit has been the integration of compliance from different countries into one management tool
• We have been able to to double our coverage with the same amount of people
• we have been able to integrate all certification, legal compliance, Operational compliance and Risk auditing into one coherent strategy

Incentivized

• We have not quantified the ROI but we have definitely saved money and time by switching to Wdesk.
• By integrating other things we do currently outside of Wdesk, like SOX, we can reap better benefits.
• We currently use a third party tool for Form 4s etc and this too could be brought into the Wdesk fold.

Incentivized