Bird vs. Directly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bird
Score 8.5 out of 10
N/A
Bird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.
$45
per month 3000 monthly contacts
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Pricing
BirdDirectly
Editions & Modules
API Pricing - WhatsApp
$0.01
per message
API Pricing - Voice
$0.01
per minute
API Pricing - SMS
$0.01
per message
API Pricing - Numbers
$1
per month
Pro
$50
per month
Pro Plus
$150
per month
Start Up
Free
Custom Plan
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
BirdDirectly
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BirdDirectly
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BirdDirectly
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Score 9.0 out of 10
Quadient Inspire
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Enterprises
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Score 9.0 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
BirdDirectly
Likelihood to Recommend
5.3
(3 ratings)
7.0
(1 ratings)
User Testimonials
BirdDirectly
Likelihood to Recommend
Bird (formerly MessageBird)
MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
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Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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Pros
Bird (formerly MessageBird)
  • Call reminders and follow up incl reviews
  • Easy for the client to access the call without needing to download software
  • Customizable branding
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Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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Cons
Bird (formerly MessageBird)
  • SMS authentication is pricey (like other players)
  • Lack dedicated SMS phone numbers for Brazil
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Directly Software, Inc.
  • support
  • moderation
  • termination process
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Alternatives Considered
Bird (formerly MessageBird)
Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
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Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Return on Investment
Bird (formerly MessageBird)
  • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
  • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
  • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
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Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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ScreenShots