Bird vs. Directly

MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.

Incentivized

It is well suited for customer experience service management but, it should focus more on a support system.

Incentivized

• Call reminders and follow up incl reviews
• Easy for the client to access the call without needing to download software
• Customizable branding

Incentivized

• customer messaging management
• IVR
• Branding

Incentivized

• SMS authentication is pricey (like other players)
• Lack dedicated SMS phone numbers for Brazil

Incentivized

• support
• moderation
• termination process

Incentivized

Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.

Incentivized

Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive

Incentivized

• Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
• Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
• Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.

Incentivized

• increased branding
• increased numbers of customer
• increased customer loyalty

Incentivized