DISA Global Solutions vs. SurePayroll

DISA Global Solutions has great customer service response times and their representatives are knowledgeable. We did have a special case where the candidate had a couple of names and the Social Security Administration was not able to confirm his Social Security Number. It took DISA Global Solutions a couple of attempts to get this completed, but the representative was communicative and knowledgeable.

Incentivized

We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.

Incentivized

• Results in a timely manner.
• Customer service department is knowledgeable.
• Online platform is user friendly.

Incentivized

• Super easy interface - honestly running payroll couldn't be easier on their site.
• Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
• Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.

Incentivized

• The all reports screen, it would be useful to have them sorted by most recent at top automatically.
• The Form SSA-89 instructions should be clear that it must be hand-signed and electronic signatures are not allowed.
• The SSN Address Trace should be communicated more often to the company that it isn't being completed. Sometimes the pre-employment screening is pending for a couple of days when this is the only step missing because the candidate is not answering/responding. We need these candidates to start quickly and the few days the report is pending can affect us.

Incentivized

• My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
• Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
• I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.

Incentivized

Very likely, easy to use, support system in place.

Incentivized

DISA Global Solutions platform is user-friendly on the candidate and company sides. There can be improvement on the All Reports screen where the reports are listed by date with the most recent at top. Also, the pending pre-employment reports that are waiting on the signed Background Consent form and the Form SSA-89 take a few clicks to get to. There should be an easier way to see the pending pre-employment screens that are awaiting forms.

Incentivized

It's a poor user interface. It feels like the interface is twenty years old. If you make a mistake with payroll in their terrible UI, and try to correct it 15 seconds later, they want to charge you $39 to correct your mistake. Overall, a very poor experience in terms of user interface.

SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.

Incentivized

They were awesome. They knew the system very well and could help me very much.

Incentivized

No, I can't think of any.

Incentivized

DISA Global Solutions has the fastest turnaround time and customer service compared to Checkr and HireRight. DISA Global Solutions has customizable options in creating packages specific to certain roles and management levels. The users don't have any issues when filling out their portions of the pre-employment screenings with DISA Global Solutions. As a company representative, DISA Global Solutions is overall the easiest platform to use, customize and is responsive.

Incentivized

SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.

Incentivized

In retrospect, I wouldn't change anything.

Incentivized

We were able to calculate different hourly numbers when we completed Certified Payroll for professional services.

Incentivized

• DISA Global Solutions has had a positive return on investment on our business as it's mainly quick process. It takes an average of 4 days before we get the completed pre-employment report.
• We do have a few cases were it takes longer than 4 days, but that is due to pre-employment drug screenings and the lab delays.

Incentivized

• SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
• On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.

Incentivized