Elevio by Dixa vs. Totango
Elevio by Dixa vs. Totango
Product | Rating | Most Used By | Product Summary | Starting Price |
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Elevio by Dixa | N/A | The Elevio knowledge platform, now from Dixa (acquired February 2021) is designed to intelligently deliver contextual content to customers. Elevio acts as a 24/7 automated support team, intelligently delivering in-app help to the right customer at the right time, and actively deflecting incoming support tickets. Elevio uses data to help constantly improve the company's products and documentations, designed to allow the user to leave no customer behind. | N/A | |
Totango | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | $2,988 per year |
Elevio by Dixa | Totango | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
More Pricing Information |
Elevio by Dixa | Totango | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Elevio by Dixa | Totango | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Elevio by Dixa | Totango | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (8 ratings) |
Usability | - (0 ratings) | 8.6 (95 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 8.8 (2 ratings) |
Support Rating | - (0 ratings) | 8.1 (93 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (12 ratings) |
Configurability | - (0 ratings) | 8.2 (4 ratings) |
Ease of integration | - (0 ratings) | 8.0 (8 ratings) |
Product Scalability | - (0 ratings) | 9.8 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Elevio by Dixa | Totango | |
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Likelihood to Recommend | Dixa No answers on this topic | Totango |
Pros | Dixa No answers on this topic | Totango |
Cons | Dixa No answers on this topic | Totango |
Likelihood to Renew | Dixa No answers on this topic | Totango |
Usability | Dixa No answers on this topic | Totango |
Reliability and Availability | Dixa No answers on this topic | Totango |
Performance | Dixa No answers on this topic | Totango |
Support Rating | Dixa No answers on this topic | Totango |
Online Training | Dixa No answers on this topic | Totango |
Implementation Rating | Dixa No answers on this topic | Totango |
Alternatives Considered | Dixa No answers on this topic | Totango |
Scalability | Dixa No answers on this topic | Totango |
Return on Investment | Dixa No answers on this topic | Totango |
ScreenShots | Elevio by Dixa Screenshots | Totango Screenshots |