DNN Platform vs. Rackspace Managed Hosting

DNN [Platform] is great for organizations of any size who wish to have a robust CMS to manage their site. DNN is not ideal for a small site that is better suited to a super easy to user interface such as Wix. DNN [Platform] is plenty strong enough for enterprises and large entities.

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Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

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• Very easy to use CMS - Ease of use is paramount with CMS products to minimise on support calls. Also the template structure of pages ensures that content editors cannot inadvertently corrupt the layout of the page.
• Powerful application framework - The existence of APIs for all functionality within the CMS provides limitless scope in terms of developing bespoke applications which sit within the CMS.
• Commercially supported option available - For larger clients, the comfort factor of having a direct line to the developers of the application is a big selling point.

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• Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
• Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

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• Out of the box, it has some modules, but not enough unless you do a paid version.
• The support is a bit slow.
• The menuing can be confusing and terms used a bit strange. which makes training difficult.

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• Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
• Outage appears to have been caused by unpatched servers & no backup servers
• In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
• In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services

If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!

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The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability

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In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!

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My experience with Joomla! was over six years ago so a lot could have changed. However, I prefer DNN over Joomla because DNN offers more modules and a better administration user interface.

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LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.

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• DNN helps us win bids on projects through the improvements the community has done over the past few years; we were ready to scrap it all together but it has made great strides
• DNN's community has come back and is actively working to improve and expand the capabilities of the cms
• on a negative note, the confusion between evoq and dnn has caused us headaches

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• We've found it helpful to host our own web sites on their cloud servers, which is a positive.
• We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
• A negative impact is that they've now decided to start charging for their support.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info