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Docket.io vs. Highrise CRM (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Docket.io

    Score8.7 out of 10
    N/ADocket is an AI revenue platform for enterprises, offering two main agents: the AI Sales Engineer agent that delivers sales answers, automated RFPs, and personalized docs and the AI Seller agent engages website visitors to create new pipeline.N/A

    Highrise CRM (discontinued)

    Score8.8 out of 10
    N/AHighrise is a simple CRM, allowing the user to track leads and manage follow ups with zero learning curve. Highrise is only available and supported for existing customers. As of August 2018 Highrise is no longer available to new customers. Existing customers may still take advantage of Highrise.

    $4

    Per User Per Month

    Pricing
    Docket.ioHighrise CRM (discontinued)
    Editions & Modules
    No answers on this topic
    Highrise
    $4.00
    Per User Per Month
    Offerings
    Pricing Offerings
    Docket.ioHighrise CRM (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    Docket.ioHighrise CRM (discontinued)
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Docket.ioHighrise CRM (discontinued)
    Likelihood to Recommend
    8.7
    (3 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (9 ratings)
    Usability
    9.7
    (3 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Docket.ioHighrise CRM (discontinued)
    Likelihood to Recommend
    Docket.io
    Great for companies that are sitting on disparate source systems being used by multiple different teams and business units with no plans of consolidation. The founders love to hear about the problems faced by most B2B SaaS companies and build solutions to key problems. So if you want to collaborate, they are a great vendor to work with
    Incentivized
    Read full review
    Discontinued Products
    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Incentivized
    Read full review
    Pros
    Docket.io
    • Pulling answers from old slack channels
    • navigating our document center
    • providing talk tracks around competition
    Incentivized
    Read full review
    Discontinued Products
    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Incentivized
    Read full review
    Cons
    Docket.io
    • Docket.io doesn't always have the correct answer
    • Docket.io can misinterpret questions
    • Docket.io doesn't have industry knowledge like an AI Chatbot does
    Incentivized
    Read full review
    Discontinued Products
    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review
    Likelihood to Renew
    Docket.io
    No answers on this topic
    Discontinued Products
    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Incentivized
    Read full review
    Usability
    Docket.io
    High usability and intelligent platform. Anyone with basic understanding of querying the platform can use the solution. For Admins as well, running reports is easy (but can be improved)
    Incentivized
    Read full review
    Discontinued Products
    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review
    Support Rating
    Docket.io
    No answers on this topic
    Discontinued Products
    They are quick and SO nice. They are very friendly and are eager to help.
    Incentivized
    Read full review
    Alternatives Considered
    Docket.io
    I wasn't able to dive as deeply into Glean because we didn't set it up fully but I got to play around and see a bunch of different trials of it, I would say that Glean is the more robust of the two tools but for what we needed Docket.io did the job
    Incentivized
    Read full review
    Discontinued Products
    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Incentivized
    Read full review
    Return on Investment
    Docket.io
    • 12% increase in self-paced learning of new hires in GTM teams
    • 22% reduction in SME time spent in answering questions
    • 64% reduction in adhoc queries/questions asked to the SMEs by GTM teams
    Incentivized
    Read full review
    Discontinued Products
    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Incentivized
    Read full review
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