TrustRadius

Gavel vs. Satmetrix (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gavel
Score 10.0 out of 10
N/A
Gavel, formerly Documate, is a document automation software company headquartered in San Francisco that enables users to turn frequently used templates into intelligent workflows and client-facing legal applications.
$99
per month
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
Pricing
GavelSatmetrix (discontinued)
Editions & Modules
Lite
$99
per month
Standard
$199
per month
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
GavelSatmetrix (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual plans.—
More Pricing Information
Community Pulse
GavelSatmetrix (discontinued)
Features
GavelSatmetrix (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Gavel
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
0% above category average
Survey templates00 Ratings8.02 Ratings
Themes00 Ratings8.02 Ratings
Custom logo/branding00 Ratings8.02 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Gavel
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
6% below category average
Changes to live survey00 Ratings8.02 Ratings
Question design help00 Ratings8.02 Ratings
Multiple question types00 Ratings8.02 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Gavel
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
4% below category average
Survey logic flexibility00 Ratings8.02 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Gavel
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
1% below category average
Response tracking00 Ratings8.02 Ratings
Data export00 Ratings8.02 Ratings
Standard reports00 Ratings8.02 Ratings
Custom reports00 Ratings8.02 Ratings
Analytics00 Ratings8.02 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Gavel
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
7% below category average
Access controls00 Ratings8.02 Ratings
Compliance00 Ratings8.02 Ratings
Best Alternatives
GavelSatmetrix (discontinued)
Small Businesses
airSlate WorkFlow
airSlate WorkFlow
Score 9.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Foxit PDF Editor
Foxit PDF Editor
Score 8.6 out of 10
Qualaroo
Qualaroo
Score 7.0 out of 10
Enterprises
Conga Composer
Conga Composer
Score 8.1 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GavelSatmetrix (discontinued)
Likelihood to Recommend
8.0
(1 ratings)
4.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
5.1
(5 ratings)
User Testimonials
GavelSatmetrix (discontinued)
Likelihood to Recommend
Documate
Windows or Mac works well, and making client-based documents is flawless because of its customization ability.
VD
Varun Dhingra
Team Lead
Read full review
Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer
Simon Whight
Senior Salesforce CRM Analyst
Read full review
Pros
Documate
  • More control over our data
  • Ability to customize it as per our needs
  • Cross platform work like Windows and Mac is good
VD
Varun Dhingra
Team Lead
Read full review
Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Geoff Gardner, MSPM, MBCS, CITP
Global PMO Lead, Red Hat Services/Consulting
Read full review
Cons
Documate
  • Adding more examples for help
  • Nothing more as it is such a good software
VD
Varun Dhingra
Team Lead
Read full review
Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer
Lawrence Kravitz
Training Manager
Read full review
Likelihood to Renew
Documate
No answers on this topic
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Verified User
Anonymous
Read full review
Alternatives Considered
Documate
Easy to use as GUI is very user-friendly and meets all the expectations of someone who needs to take care of their documents.
VD
Varun Dhingra
Team Lead
Read full review
Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Verified User
Anonymous
Read full review
Return on Investment
Documate
  • Small monthly fee, so it's a budget-friendly software
  • Keeping all the data and having control over it
VD
Varun Dhingra
Team Lead
Read full review
Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer
Rob Ellison
VP of Customer Loyalty
Read full review
ScreenShots