Document360 vs Zendesk Guide

Likelihood to Recommend

If you are going to start a project with a team, Document360 will help you to save your ideas and information. And you only need to coordinate with your teammates to understand the ideas. Also, they can contribute their ideas which will improve your project size.

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AKHIL K

PHP Developer

MADHYAMAM TECHNOLOGIES LIMITEDInformation Technology & Services, 1-10 employees

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In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees

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Verified User

Employee in Human Resources

Information Technology & Services Company, 1001-5000 employees

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Pros

Creating Backup and restore.
Roles and Permission based access.
Well featured text editor.
Versioning.

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Jenil Desai

Staff Software Engineer

Palo Alto NetworksComputer & Network Security, 10,001+ employees

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Logs all ticket details
Monitors ever customer interaction
Easy to learn and maneuver

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Sereta Robinson

Customer Care Agent

Digicel JamaicaTelecommunications, 10,001+ employees

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Cons

AI function needs to be improved.
Software subscription is costly.
Other language support is lacking.

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Amal Jayakumar

Sales Executive

Reliance Industries LimitedConsumer Services, 11-50 employees

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Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
Central KBs need to support version history, which some time lacks to give track of multiple review.

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Sandeep Singh

Consultant

DXC TechnologyInformation Technology and Services, 10,001+ employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

$99 per month

Document360 Editions & Modules

Edition

Business Plan	$249¹
Startup Plan	$99¹
Enterprise	$499¹

per year per installation

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Zendesk Guide Editions & Modules

—

Additional Pricing Details

—

Support Rating

No score

No answers yet

No answers on this topic

Zendesk Guide 8.0

Based on 4 answers

The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again

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Shea Mworia

Director of Customer Service

Camp GladiatorHealth, Wellness and Fitness, 1001-5000 employees

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Alternatives Considered

Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.

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