What users are saying about
6 Ratings
25 Ratings
6 Ratings
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Score 9.5 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Attribute Ratings

  • Document360 is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.4

Document360

94%
5 Ratings
9.3

Zendesk Guide

93%
5 Ratings

Support Rating

Document360

N/A
0 Ratings
8.0

Zendesk Guide

80%
4 Ratings

Likelihood to Recommend

Document360

If you are going to start a project with a team, Document360 will help you to save your ideas and information. And you only need to coordinate with your teammates to understand the ideas. Also, they can contribute their ideas which will improve your project size.
AKHIL K | TrustRadius Reviewer

Zendesk Guide

In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
Anonymous | TrustRadius Reviewer

Pros

Document360

  • Creating Backup and restore.
  • Roles and Permission based access.
  • Well featured text editor.
  • Versioning.
Jenil Desai | TrustRadius Reviewer

Zendesk Guide

  • Logs all ticket details
  • Monitors ever customer interaction
  • Easy to learn and maneuver
Sereta Robinson | TrustRadius Reviewer

Cons

Document360

  • AI function needs to be improved.
  • Software subscription is costly.
  • Other language support is lacking.
Amal Jayakumar | TrustRadius Reviewer

Zendesk Guide

  • Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
  • Central KBs need to support version history, which some time lacks to give track of multiple review.
Sandeep Singh | TrustRadius Reviewer

Pricing Details

Document360

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$99 per month

Document360 Editions & Modules

Edition
Business Plan$2491
Startup Plan$991
Enterprise$4991
  1. per year per installation
Additional Pricing Details

Zendesk Guide

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zendesk Guide Editions & Modules

Additional Pricing Details

Support Rating

Document360

No score
No answers yet
No answers on this topic

Zendesk Guide

Zendesk Guide 8.0
Based on 4 answers
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
Shea Mworia | TrustRadius Reviewer

Alternatives Considered

Document360

Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.
Rohit Pradeep | TrustRadius Reviewer

Zendesk Guide

It was integrated with our Zendesk help desk, and was reasonable in price.
Vincent Frisina | TrustRadius Reviewer

Return on Investment

Document360

  • Easy to learn.
  • Easy to share.
  • Easy to manage.
Jenil Desai | TrustRadius Reviewer

Zendesk Guide

  • Increase employee knowledge.
  • Encourage self-service behavior.
  • Reduce requester (employee) wait time as they find an answer on their own.
  • Reduce the number of tickets created for agent.
Anonymous | TrustRadius Reviewer

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