DocuPhase vs. Oracle BPM Suite vs. Square 9 Softworks

Oracle BPM is part of [the] Middleware SOA suite. Hence Oracle BPM can be directly installed with Oracle WebLogic. Oracle BPM comes with [a] standard out of the box portal. Recently Oracle has introduced another Web based portal to design processes. Standard Oracle BPM workflows can be created using the Jdeveloper. Deploying BPM apps are easy to deploy over Weblogic. All features with Weblogic can be utilized with Oracle BPM. Oracle BPM is [a] standard Middleware product and can make excellent front end applications.

Incentivized

Great for automating invoice processing where you want to set it and forget it. Also works well for document storage where you need things organized and easy to find. If you have complex requirements and need flexibility, this platform can handle it.
Not ideal if you expect a lot of exceptions or manual intervention since troubleshooting misrouted documents can be tricky. Also not the best fit if you want something that works out of the box with zero setup. You get the most out of it when you invest time upfront to build workflows.

Incentivized

• It can easily integrate with other Oracle products and even 3rd party software via adapters
• It scales quite well and can handle the biggest enterprise level solutions we throw at it
• The ability to use previous requirements as templates is invaluable

Incentivized

• The software is very flexible, and the technicians were great at implementing our customizations for the PO project.
• While indexing fields in Global Search, the Key Free tool works great.
• Global Search is well-organized. It's easy to navigate and find your documents.
• The process for completing your project was well done. Communicating with individuals at Square 9 who were responsible for different aspects of the project was easy.

Incentivized

• Extremely complicated to work with. The WYSIWYG is of no help either since it very buggy and poorly designed. If you are a business or functional user, you will have a hard time using the application.
• The Oracle's "Using" and "Implementing" guides are nearly useless with no examples and case studies and there is no documentation available to learn or understand the process.
• Very few skilled developers are available in market who really understand how to implement Oracle BPM suite.

Incentivized

• GlobalSearch could use some enhancements in layout - THIS IS FIXED WITH THE NEWEST VERSION OF GLOBALSEARCH 6.3 and their Sleek GUI GlobalSearch GO! - WELL DONE!
• GlobalSearch could use external sharing of documents THIS IS FIXED WITH THE NEWEST VERSION OF GLOBALSEARCH 6.3 and their Sleek GUI GlobalSearch GO! - WELL DONE!
• GlobalForms could have better formatting tools to enhance the fields and text formatting

Incentivized

In many scenarios it should have provided more features. It took a lot of effort while debugging, making it difficult to maintain.

We are definitely renewing our SmartSearch. This is the only place all of our companies contracts and regulatory filings are kept. Our company would lose track of all expiring contracts if we did not renew. We would also need to spend many hours figuring out a new organizational system for all of our files, as well as savings the documents from SmartSearch onto the computer.

Not easy to debug errors.

The items I am searching for are easily found. They are found in at least 95% of the searches. The failure rate generally is related to another employees user error or a template error set up by our Square 9 team in house.

Incentivized

Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.

With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.

We had one "production down" incident that took about a day to get help on. I think that's a bit too long. The support people seem confident but not that friendly. I feel like I'm bothering them when I get help, but they get the job done.

Incentivized

It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.

Overall satisfactory

I think the implementation could have gone a little smoother than it did. Now that I know how to use the software, I could do it myself. I feel that as an organization, we could have been a little better prepared. If the consultant was more aware of what we were looking for, they could have assisted in setting up some workflows for us as per the contract. But because we were not prepared, the initial implementation process was a little painful. That said, adding a document management system to ANY business kinda means everyone has to re-think the way they do their work which can be difficult for some staff.

Incentivized

All are fairly similar in capabilities, but the Oracle BPM Suite has good support for BPMN 2.0, integrates well with open standards and has an excellent design/development platform when compared to the other BPM vendors. The Oracle BPM Suite integrates well with the complimentary Oracle Fusion Middleware products that typically accompany a BPM implementation, making it a part of an overall well integrated solution set. Oracle BPM also has very good monitoring, reporting and analytics support built-in.

Comparatively, both of these applications are used for different aspects of the department, but they’re both useful. But overall, Square 9 Softworks is used for a more complex section of our day-to-day work, and with that being said, Square 9 Softworks is the application that brings us to excel in our everyday work. OptiSigns is mostly used for our digital signage.

Incentivized

The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.

• When we moved to Oracle BPM many years ago, it was a huge uplift for our business processes because we didn't have any tool to model flows except Outlook and Excel.
• We established and streamlined the manufacturing workflows that were needed with the growth of the business.
• We discovered after a while that the ROI was not great since along with the cost of the tools, we had to account the cost of development from the software team too. It took a lot of time to deliver our first automations due to the big learning curve needed for Oracle BPM.

Incentivized

• Reduction in human error through manual data entry process now being automated
• Reduction in cost due to automation allowing the function to not require a full time employee
• Reduction in time spent performing the previous manual tasks. Example: on our consolidated shipment days, it could take doc clerk 2-3 hours to prepare master document package. This has been reduced to 30 minutes or less (depending on size of shipment and time needed for OCR to complete)

Incentivized