TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuSign CLM

    Score8.2 out of 10
    N/ADocuSign CLM, formerly SpringCM, is a cloud-based platform that can be used to manage documents, contracts and related collateral. The solution includes workflows that can be tailored to an organization's business processes. It is also designed to accelerate team collaboration. SpringCM was acquired by DocuSign in the summer of 2018.

    $15

    per month

    OneTrust Privacy Automation

    Score8.1 out of 10
    N/AThe OneTrust Privacy Automation solution is used to simplify compliance, improve operational efficiency, and enable risk-informed decisions.N/A
    Pricing
    DocuSign CLMOneTrust Privacy Automation
    Editions & Modules
    Personal
    $15
    per month
    Real Estate Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per user/per month
    Standard
    $40
    per user/per month
    Business Pro
    $60
    per user/per month
    Starter
    $75
    per month
    Intermediate
    $450
    per month
    Advanced Solutions
    Contact sales team
    Real Estate Plus, Broker Edition
    Contact sales team
    Sandbox Account
    Free
    Enterprise Offerings
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    DocuSign CLMOneTrust Privacy Automation
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DocuSign CLMOneTrust Privacy Automation
    Considered Both Products
    DocuSign
    No answer on this topic
    OneTrust
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    33 Answers
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    28 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    33 Answers
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    17 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    24 Answers
    100%
    Implementation went as expected
    6 Answers
    Features
    DocuSign CLMOneTrust Privacy Automation
    Contract Authoring
    Comparison of Contract Authoring features of DocuSign CLM and OneTrust Privacy Automation
    Feature
    DocuSign CLM
    6.9
    3 Ratings
    17% below category average
    OneTrust Privacy Automation
    -
    Ratings
    Contract creation6.03 Ratings00 Ratings
    Contract templates5.63 Ratings00 Ratings
    Clause library/saved fields9.12 Ratings00 Ratings
    Guided logic6.83 Ratings00 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of DocuSign CLM and OneTrust Privacy Automation
    Feature
    DocuSign CLM
    7.5
    3 Ratings
    9% below category average
    OneTrust Privacy Automation
    -
    Ratings
    Contract sharing8.22 Ratings00 Ratings
    Contract editing5.63 Ratings00 Ratings
    Collaborating on contracts8.12 Ratings00 Ratings
    MS Word plug-in7.31 Ratings00 Ratings
    Approval process8.53 Ratings00 Ratings
    Interdepartmental workflows7.43 Ratings00 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of DocuSign CLM and OneTrust Privacy Automation
    Feature
    DocuSign CLM
    6.2
    3 Ratings
    28% below category average
    OneTrust Privacy Automation
    -
    Ratings
    Contract database6.03 Ratings00 Ratings
    Contract search6.03 Ratings00 Ratings
    Contract milestone reminders & alerts6.83 Ratings00 Ratings
    Custom contract reports5.63 Ratings00 Ratings
    Tracking contract status6.13 Ratings00 Ratings
    Compliance check6.52 Ratings00 Ratings
    Contract Management
    Comparison of Contract Management features of DocuSign CLM and OneTrust Privacy Automation
    Feature
    DocuSign CLM
    7.6
    4 Ratings
    8% below category average
    OneTrust Privacy Automation
    -
    Ratings
    Contract Storage7.13 Ratings00 Ratings
    Advanced Search and Filtering6.43 Ratings00 Ratings
    Customizable Contract Templates5.63 Ratings00 Ratings
    Workflow Acceleration8.22 Ratings00 Ratings
    E-Signatures9.64 Ratings00 Ratings
    Reminders and Alerts9.63 Ratings00 Ratings
    Analytics and Reporting6.42 Ratings00 Ratings
    Integration with other Systems7.43 Ratings00 Ratings
    Best Alternatives
    DocuSign CLMOneTrust Privacy Automation
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Conga CLM
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Conga CLM
    Score8.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuSign CLMOneTrust Privacy Automation
    Likelihood to Recommend
    8.0
    (39 ratings)
    9.0
    (7 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.1
    (2 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Performance
    8.0
    (1 ratings)
    4.0
    (1 ratings)
    Support Rating
    5.0
    (2 ratings)
    9.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    9.0
    (1 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DocuSign CLMOneTrust Privacy Automation
    Likelihood to Recommend
    DocuSign
    DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
    Incentivized
    Read full review
    OneTrust
    I strongly recommend it for general management of personal data privacy programs and risk and contract management, it complies with all major world legislation in addition to being easy and fast. Not recommended for data discovery still requires refinement.
    Incentivized
    Read full review
    Pros
    DocuSign
    • Alerts when documents are signed
    • Notifications if customers don't complete any or all of their required tasks
    • Showing clients exactly where to sign
    • Making signing easy and fast
    Incentivized
    Read full review
    OneTrust
    • Reputable website scanner, which verify and screen the traffic.
    • The data mapping from OneTrust is another merit, very articulate.
    • OneTrust offers the required assessment automation, very outstanding.
    • Finally, OneTrust has the breach scan, and incident response.
    Incentivized
    Read full review
    Cons
    DocuSign
    • Increase sending limit for initial plans
    • Faster return for client service requests
    • When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
    Incentivized
    Read full review
    OneTrust
    • There are irritating inconsistencies in the user interface between the various modules
    • Reporting capabilities are limited
    • The platform does not reveal its secrets easily. You will be rewarded if you can allocate a team member to specialize on the platform.
    Incentivized
    Read full review
    Likelihood to Renew
    DocuSign
    Before we started using DocuSign, getting contracts actually signed by new clients was one more barrier to new business and to begin work. Once we started using DocuSign, it eliminated that barrier and has become a much less cumbersome process for us and our clients
    Incentivized
    Read full review
    OneTrust
    No answers on this topic
    Usability
    DocuSign
    It is easy to use, however sometimes editing is not always the easiest, depending on, which can cause a redo or resend
    Incentivized
    Read full review
    OneTrust
    No answers on this topic
    Reliability and Availability
    DocuSign
    Its a rare occurrence that this even happens
    Incentivized
    Read full review
    OneTrust
    We have used a shared hosted tenant managed by OneTrust for over three years with only one instance of a lengthy (4+ hours) unexpected outage which happened years ago.
    Incentivized
    Read full review
    Performance
    DocuSign
    Easy to use for various documents. Easy for clients as well
    Incentivized
    Read full review
    OneTrust
    We selected a European hosting location based on our initial use case, however, our usage of the OneTrust platform has expanded globally to where the majority of users sit in the Americas or Asia-Pacific regions. There is a noticeable lag when navigating the platform for users located far away from the hosting location.
    As a user, you can mitigate any sluggish response time by the aggressive use of multiple browser tabs. I commonly have one tab open on an Inventory detail screen, another tab on an Assessment window, and maybe another tab on a customized inventory list screen. If one tab is slow I hop to another tab and work on that tab while the first tab responds.
    Incentivized
    Read full review
    Support Rating
    DocuSign
    Honestly, personally, I have only had one issue and it had nothing to do with the product but with the login
    Incentivized
    Read full review
    OneTrust
    Both our customer rights access and cookie consent advisors were responsive and helpful in getting us trained on using the platform and the various assets implemented on our website. We had multiple training sessions that were more than enough in getting all of the users on our team familiar with what we needed to do.
    Incentivized
    Read full review
    Online Training
    DocuSign
    No answers on this topic
    OneTrust
    An implementation specialist worked with us remotely during our initial deployment. Due to the diverse geographic locations of my organization's participants, the implementation and training had to be done remotely (this was before COVID-driven remote work).
    The implementation specialist was knowledgeable and helpful but to really get full benefit from the platform I encourage organizations to dedicate a specialist within your company to really study and learn the platform.
    Incentivized
    Read full review
    Alternatives Considered
    DocuSign
    DocuSign CLM has a much improved user experience compared to similar products we have used. The streamlining of templates and traceability through the signing process are huge benefits, and better than competitors. The ability to set up designated templates for different use-case scenarios, and roll out efficient documents for signing, is invaluable, as well as other functions like Bulk Send and PowerForms.
    Incentivized
    Read full review
    OneTrust
    First, when we compare OneTrust Privacy and Data Governance Cloud to the software I mentioned above, OneTrust Privacy and Data Governance Cloud software was way more affordable than the other 2. Also, along with the other 2 software, OnTrust was one of the most user friendly tool/software we've ever used.
    Incentivized
    Read full review
    Scalability
    DocuSign
    Reliable for the most part, there are issues here and there but minor
    Incentivized
    Read full review
    OneTrust
    The platform has exceptional capabilities to customize the user interface, reports, and recorded information. In most cases, the customization can be compartmentalized so that if the customization performed for Department A is determined to not impact Department B, the customization can be hidden from Department B.
    We have four different departments using the IT Risk Management module. Three departments share their work in what we call the 'shared data risk management zone'. Another department is using IT Risk Management for a bespoke portfolio risk management task, and the customization for this department is largely hidden from the other departments.
    Incentivized
    Read full review
    Professional Services
    DocuSign
    Service is easy and professional
    Incentivized
    Read full review
    OneTrust
    No answers on this topic
    Return on Investment
    DocuSign
    • Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
    • Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
    • Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
    Incentivized
    Read full review
    OneTrust
    • Populates metadata into a centralized and easily searchable data catalog.
    • Ensures data regulatory requirements are understood.
    • Orchestrates data governance activities.
    • Monitors and flag violations across our data ecosystem.
    Incentivized
    Read full review
    ScreenShots