DocuWare vs. Oracle WebCenter Content

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Incentivized

WebCenter Content is suitable for payables invoice processing for companies with a huge volume of paper invoices. 80% of data entry effort can be reduced. For small companies with less volume, WebCenter may not make sense. WebCenter is not perfect. It has some issues. We raised enhancement requests with Oracle, hopefully, Oracle will resolve them soon.

Incentivized

• OCR is very good
• Support
• Ease of use

Incentivized

• It provided one single repository with a URL link to access each AP invoice.
• It gives a life cycle to each invoice where a business user can perform some additional indexing as per their needs.
• It also provides a reporting feature and a front-end for users to view invoices with ease and very helpful for auditing purpose.
• It uses the BPEL engine to customize the life cycle and also it can automate the auto entry of supplier invoices in your EBS system.
• Reduce a lot of manual efforts, manual errors and workforce.

Incentivized

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• Some functionality you would expect to be built-in (such as reporting for compliance) is not and requires other Oracle products to be integrated.
• Separating an invoice with multiple lines for different departments is not an easy task.

Incentivized

Docuware has become a vital part of our organization.

Incentivized

The challenges with converting to a completely new system create quite a barrier to switching to anything else. If we find another system that offers guaranteed improvements to the user interface -- as well as as a more coherent set of options for data interchanges with current and future enterprise data sources -- we would be more interested in swithing to that new product. Of course, the expense in purchasing competitor system, along with the costs of migrating all current content, along with retooling all existing workflows in place, would be carefully weighed against the benefits incurred from a switch-over.

Fairly intuitive for average users.

Incentivized

It meets all required functionality requirements -- but handles none of them in an exceptional manner

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.

Incentivized

I can't really provide an answer for this question because I think the basic premise is flawed. Which system an organization selects is based (or should be based) on their unique business and organizational requirements, not the features of the system. We do not recommend a particular solution to a client based on subjective preference for one system over another but rather for its appropriateness to achieve a particular goal or collection of goals.

• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

Incentivized

• We were looking for a scalable solution for invoice processing needs. WebCenter did fit the bill. It reduced manual data entry effort by 80%.
• WebCenter saved our storage costs. We do not need to store the physical paper copies anymore in our expensive offices.
• WebCenter increased the employee engagement and reduced monotonous data entry work. Employees now have time to spend on value-added work rather than data entry.
• Auditors were happy with the tool, as they can retrieve any document with the click of a button as opposed to search and find a physical document.

Incentivized