Top Rated
145 Ratings
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Score 8.3 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

DonorPerfect

DonorPerfect is well suited to any non-profit who needs to keep tract of all of their donors and their donations without spending a fortune on a data management program. It is very user friendly so you don't need a lot of training to be able to use the system. They are also very good at converting your current information into their system without breaking the bank.
Roxanne Jacobs | TrustRadius Reviewer

Raklet Membership Management Software

Raklet Membership Management Software is most suitable for membership-based organizations like ourselves. If you want to create different membership plans and restrict some of the content for your paid members, Raklet can definitely be helpful. Also, our members were never this engaged before we decided on the solution. The membership management is off the hook; we can see all the activities of our members, and we don't need to manually correct their information, as they are able to update themselves. But if you want to sell physical goods to your members, you would need to use another marketing base besides Raklet Membership Management Software. We were able to go through, as we restricted some pages only to our paid members.
Anonymous | TrustRadius Reviewer

Pros

DonorPerfect

  • DonorPerfect is extremely customizable in every possible way. I love that you can customize what you see when you view a donor's record and how you see it. Fields can be active or hidden, and arranged in any way you choose. In addition, you can create custom fields and parameters, which can be used to enter text freely, as a drop-down box, or as selections with check boxes. The other awesome thing about the options for customization is that you can add, remove, or change fields at ANY time. My organization has used DonorPerfect for over 10 years, but just a few days ago, I added a field to the main screen in our donor records that is now relevant and helpful to my colleague and me as we work together. I feel like the possibilities are limitless in making it DonorPerfect your specific needs.
  • DonorPerfect reports are extremely versatile, and can literally be created to produce any data set imaginable. You can create, name, rename, save, and delete any reports in your profile. You can run very broad, lengthy reports, (which generate surprisingly quickly!), or very specific, detailed reports. You can create and save filters for quick use, or start from scratch each time you run a report.
Amy Slone | TrustRadius Reviewer

Raklet Membership Management Software

  • Membership management
  • Great customer service
  • Value for money is off the chain
  • All the necessary features are included
Anonymous | TrustRadius Reviewer

Cons

DonorPerfect

  • We recently started using DP online forms, so I'm fairly new with it. Our one day of giving brought in 500+ gifts and about 40-50% of those downloads created duplicate records. It'd be great if DP had additional options for the data verification so this wouldn't be such an issue.
  • We unfortunately aren't able to use the tribute notification system to the fullest. If user-defined fields could be used within the notification module, it'd be very helpful.
Anonymous | TrustRadius Reviewer

Raklet Membership Management Software

  • An online store would be nice
  • Separate section for newsletter subscriptions
  • More payment getaway options
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DonorPerfect

DonorPerfect 10.0
Based on 8 answers
It is by far the most cost-effective
Lauren Sikkema | TrustRadius Reviewer

Raklet Membership Management Software

No score
No answers yet
No answers on this topic

Usability

DonorPerfect

DonorPerfect 10.0
Based on 10 answers
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
Richard House | TrustRadius Reviewer

Raklet Membership Management Software

No score
No answers yet
No answers on this topic

Reliability and Availability

DonorPerfect

DonorPerfect 9.5
Based on 4 answers
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House | TrustRadius Reviewer

Raklet Membership Management Software

No score
No answers yet
No answers on this topic

Performance

DonorPerfect

DonorPerfect 9.5
Based on 4 answers
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House | TrustRadius Reviewer

Raklet Membership Management Software

No score
No answers yet
No answers on this topic

Support Rating

DonorPerfect

DonorPerfect 9.6
Based on 58 answers
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
Anne Baunach, CFRE, CEFL | TrustRadius Reviewer

Raklet Membership Management Software

No score
No answers yet
No answers on this topic

In-Person Training

DonorPerfect

DonorPerfect 7.5
Based on 2 answers
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House | TrustRadius Reviewer

Raklet Membership Management Software

No score
No answers yet
No answers on this topic

Online Training

DonorPerfect

DonorPerfect 9.0
Based on 2 answers
It was decent.
Brooke Seigle | TrustRadius Reviewer

Raklet Membership Management Software

No score
No answers yet
No answers on this topic

Implementation Rating

DonorPerfect

DonorPerfect 10.0
Based on 10 answers
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
Richard House | TrustRadius Reviewer

Raklet Membership Management Software

No score
No answers yet
No answers on this topic

Alternatives Considered

DonorPerfect

I have only ever used DonorPerfect, but I have looked into two or three other options over time. I apologize that I cannot recall all their names at this time. What I found was that even though they typically brought more to the table at that time, the cost jump was huge and I couldn't justify the ROI to myself. But DonorPerfect has continued to add to what they offer and I was glad I never changed platforms.
Anonymous | TrustRadius Reviewer

Raklet Membership Management Software

We also evaluated those products before moving on with Raklet Membership Management Software. I would say the main problem is that these products are well-pronounced among membership management softwares. For this reason, first, their interfaces looked outdated and boring, and we would like to have a better landing page to promote our readers to visit our website. Secondly, they are not as flexible as we like them to be. Most of the other solutions offered one-for-all; we didn't feel like using them because we wanted something special and customized.
Anonymous | TrustRadius Reviewer

Scalability

DonorPerfect

DonorPerfect 7.8
Based on 2 answers
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House | TrustRadius Reviewer

Raklet Membership Management Software

No score
No answers yet
No answers on this topic

Return on Investment

DonorPerfect

  • Positive - using a standard Donor management system across a wide geographic area has reduced our infrastructure costs and training requirements
  • Negative - We are not realizing the full potential of our donors because we are missing opportunities for engagement, and missing connections and opportunities because DonorPerfect's limitations.
  • Negative - Limited/poorly implemented API has significantly increased our development costs as we struggle to implement DonorPerfect data with other internal systems.
Jeremiah Miller | TrustRadius Reviewer

Raklet Membership Management Software

  • Increased efficiency
  • Affordable CRM solution
  • Promote people to subscribe at our pages
Anonymous | TrustRadius Reviewer

Screenshots

DonorPerfect

Pricing Details

DonorPerfect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DonorPerfect Editions & Modules

Edition
Lite$89.001
Express$159.001
Essentials$289.001
Premier$479.001
  1. per month
Additional Pricing Details

Raklet Membership Management Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0.00

Raklet Membership Management Software Editions & Modules

Edition
Essentials$49.001
Professional$99.001
Premium$224.001
  1. installation
Additional Pricing Details

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