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DonorPerfect Survey Results
November 04, 2015

DonorPerfect Survey Results

Brooke Seigle | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with DonorPerfect

Use of DonorPerfect is departmental. It serves a as a database for Upper Room and World Services.
  • Simple. Easy to learn. Easy to teach. Accessible. Cost effective.
  • We have two divisions using one software. I can't set up credit card swipes for both.
  • Employee efficiency and stewardship of donors.
Great product for money the associated.
DonorPerfect is a great program for the cost associated.

Using DonorPerfect

2 - Development for both people.
2 - Customer service, friendly, smart with reports.
  • Donor stewardship
  • Reporting
  • Moves Management
  • We use DonorPerfect for two different divisions housed in one one database.
  • Mobile DonorPerfect is awesome and very useful on the road.
We like DonorPerfect and will continue to use it in the future.

Evaluating DonorPerfect and Competitors

Not Sure
  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
We wouldn't.

DonorPerfect Implementation

Seamless from start to finish since I have been using the software.
  • Implemented in-house
  • Don't know
Not sure - Wasn't here at the time.
  • I am not sure, was not here at the time.

DonorPerfect Training

  • Self-taught
It moved too fast.
It was decent.
I would not recommend this approach to others.

Configuring DonorPerfect

We have been trying to configure for use in two different divisions.
Keep a clean database.
Yes - we have customized the interface extensively - Giving pages on our website.
No - we have not done any custom code
It is working well on the website's giving pages.

DonorPerfect Support

Every issue is seen thru to the end.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We do not see they need for it.
A report was needed last minute and the support tech helped create and produce a great report.

Using DonorPerfect

DonorPerfect is a great product for the money.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Data entry.
  • Reporting
  • Filters
Yes - It is wonderful.

DonorPerfect Reliability

It's a great midsize product.
Always there when I need it.
Always quick and efficient.

Integrating DonorPerfect

It works really well.
  • We have not.
Not difficult.
  • There are not.
Not sure.
  • File import/export
You got them all.
Take your time and have fun.

Relationship with SofterWare

Everyone there is knowledgeable and nice.
Great customer support.
I am not sure about this one.
Always be nice.

Upgrading DonorPerfect