Good for some organizations, but lacking in many areas
August 17, 2018

Good for some organizations, but lacking in many areas

Jeremiah Miller | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with DonorPerfect

DonorPerfect is used throughout our organization in both the U.S. and Canada, primarily by our Donor Relations team. It is our primary system for tracking donors, creating campaigns and appeals, and related donor tasks. It is connected to several of our other systems and used for reporting and exporting to other report tools.
  • DonorPerfect is completely based in the cloud so there is no need to maintain servers or worry about downtime
  • DonorPerfect's interface is web-based and fairly intuitive to learn and navigate
  • DonorPerfect is quite customizable so it can be customized to fit your organization's unique workflows.
  • DonorPerfect lacks good reporting functionality. Our staff often have to export data to CSV or use other reporting tools so we end up with a lot of data outside
  • DonorPerfect doesn't really do a good job of tracking the full donor relationship. It needs to have better CRM functionality. Our donor relations staff often resort to third party tools to track these things.
  • DonorPerfect has an API for integrations but it is very poorly implemented and slow.
  • We have a lot of security concerns about DonorPerfect. These stem from our experiences using their API and observing how it is implemented, but also through our conversations directly with the company. They refused to provide security compliance details during a routine vendor risk audit from a reputable security audit vendor that we engaged to evaluate all of our vendors.
  • Positive - using a standard Donor management system across a wide geographic area has reduced our infrastructure costs and training requirements
  • Negative - We are not realizing the full potential of our donors because we are missing opportunities for engagement, and missing connections and opportunities because DonorPerfect's limitations.
  • Negative - Limited/poorly implemented API has significantly increased our development costs as we struggle to implement DonorPerfect data with other internal systems.
We selected DonorPerfect many years ago as a replacement for BlackBaud. At the time it was more flexible and the cloud-based setup was a big advantage over BlackBaud. We would probably not select DonorPerfect today but would look to other products like Salesforce, CiviCRM, and other emerging products in this field.
DonorPerfect is well suited to smaller organizations who want something simple, don't have a lot of customization or integration needs, and don't have the internal resources to manage a server or install/maintain software.

It is less appropriate to organizations who want a robust CRM platform to manage donors or who want to integrate with other systems or have the need to customize.