Overall Satisfaction with DonorPerfect
Prior to using DonorPerfect, I had used two other software packages - Raiser's Edge and Compass 360. I didn't think I would find another product that I liked as well as Raiser's Edge, but that program was not in our budget. I am so glad that we looked at DonorPerfect. It is the best software on the market. The integration with Constant Contact and ReadySetAuction is really helpful. We use this across the organization for donor management, fundraising, communication with donors, and a CRM.
- Tracking donations
- Integration with QuickBooks
- Integration with Constant Contact
- Integration with ReadySetAuction
- Getting a 360 view of the donor
- ReadySetAuction can be a but clunky - but we are doing better with it now that we are on our second auction.
- Easier to get a 360 view of donors.
- Can integrate both direct donations and event income.
- Integrates our communication with donors so it helps us to know what motivated a gift.
Compass-360 was a disaster for us. It was difficult to use and we were constantly having to manipulate the system to try and get it to work. Raiser's Edge was the only other system that I had previously used - and thought it was what we wanted. However, the cost, especially when adding all the modules, made it cost prohibitive for a small organization. We are so happy we went with DonorPerfect. We chose it because of the modest cost coupled with the years of experience and the recommendations from other like-organizations.
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts.
Do you think DonorPerfect delivers good value for the price?
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DonorPerfect is ideal for a small organization. I believe it would be great for a large organization as well - but since I haven't used it in that setting, I don't know. It is an integrated program so everything came with one cost. We didn't have to be worried about additional expenses to add modules - it was all part of the basic package that we purchased.