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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dragon Speech Recognition

    Score7.8 out of 10
    N/ADragon is a suite of AI-powered speech recognition solutions designed for professional dictation, document creation, and workflow automation. The platform utilizes Deep Learning technology to convert spoken language into text with high precision, allowing users to control their workstations and author complex documents through natural language.

    $14.99

    per month

    Invoca

    Score9.9 out of 10
    N/AThe Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so they can optimize their marketing spend, drive quality inbound calls and deliver a better customer experience.N/A
    Pricing
    Dragon Speech RecognitionInvoca
    Editions & Modules
    Dragon Anywhere
    $14.99
    per month
    Dragon Professional Individual, v15
    $500
    per license
    Dragon Legal Individual, v15
    $500
    per license
    Dragon Professional Anywhere
    Contact sales team
    Dragon Legal Anywhere
    Contact sales team
    Dragon Law Enforcement
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Dragon Speech RecognitionInvoca
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dragon Speech RecognitionInvoca
    Considered Both Products
    Microsoft
    No answer on this topic
    Invoca
    No answer on this topic
    Key User Insights
    Would buy again
    75%
    Would buy again
    6 Answers
    94%
    Would buy again
    16 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    100%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    75%
    Happy with the feature set
    6 Answers
    100%
    Happy with the feature set
    17 Answers
    Lived up to sales and marketing promises
    57%
    Lived up to sales and marketing promises
    4 Answers
    93%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    7 Answers
    92%
    Implementation went as expected
    12 Answers
    Best Alternatives
    Dragon Speech RecognitionInvoca
    Small Businesses
    No answers on this topic
    CallRail
    Score9.1 out of 10
    Medium-sized Companies
    No answers on this topic
    CallRail
    Score9.1 out of 10
    Enterprises
    Verint Speech and Text Analytics
    Score8.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dragon Speech RecognitionInvoca
    Likelihood to Recommend
    9.0
    (8 ratings)
    9.0
    (19 ratings)
    Usability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (2 ratings)
    8.2
    (12 ratings)
    User Testimonials
    Dragon Speech RecognitionInvoca
    Likelihood to Recommend
    Microsoft
    My job requires that I produce lengthy and detailed minutes of meetings and Nuance Dragon Speech Recognition is absolutely ideally suited for this purpose. Notably, meetings are recorded and it is extremely easy to playback the recording of meetings while dictating notes. This is a remarkable saving in time and effort in producing minutes that might otherwise take a few days. I cannot think of any scenario where it would be less appropriate to use Nuance Dragon Speech Recognition other than in a situation where it is not possible to dictate for whatever reason.
    Incentivized
    Read full review
    Invoca
    Management of campaigns is easy with it. It is a great tool if someone [wants to know] which of his campaigns is doing well and getting the most calls. It is quite favorable for all kinds of marketing campaigns and tracking calls is also convenient with Invoca. We are having a wonderful experience of call tracking with Invoca and its functioning and efficiency are beyond our expectations.
    Incentivized
    Read full review
    Pros
    Microsoft
    • The main advantage is that it calibrates itself around your tone and accent.
    • Integration with many apps and operative system is good.
    • Integrating custom words and acronyms is very easy, so, over time, recognition becomes very precise and customized.
    Incentivized
    Read full review
    Invoca
    • From an accounting perspective, Invoca makes it easy for us to determine where our call revenue is coming from and what call type generated the paid call.
    • Their dashboard is very user-friendly. I like how you can see everything from the top level and see total call volume, commission paid, and conversion rate. But you can easily drill down into each campaign level too.
    • Lastly, you can easily create call campaigns and create individual phone numbers. I especially like how we're able to create a ring pool that allows us to track exactly where the call is coming from, and it's not difficult to setup.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Word recognition can always improve.
    • Sometimes puts stray words or characters on the page if you forget to tell the microphone to go to sleep.
    • Adds non-spoken words for no reason if there is a delay in speaking.
    Incentivized
    Read full review
    Invoca
    • Learning Invoca can be a bit of a challenge, as many items are hidden in various views.
    • It does lack the ability to speak with 3rd party software with Zapier
    • In certain ways, too much functionality for basic campaign setup.
    • They do not try to take a business development role with their users to help them grow their business.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    • Nuance Dragon Speech Recognition is not up to par with any of the other AI voice recognition technologies currently available
    • The software is also very buggy and crashes frequently
    • Punctuation also seems like an afterthought for Nuance Dragon Speech Recognition software--requiring the user to speak out each comma, period, etc.
    Incentivized
    Read full review
    Invoca
    No answers on this topic
    Usability
    Microsoft
    Overall, its gives the functionality that I need in my role and can support with automating tasks. I mainly use it for autotext, to add blocks of text and it works universally across all applications. It saves time and works well in Windows 11. It works very well navigating the web.
    Incentivized
    Read full review
    Invoca
    No answers on this topic
    Support Rating
    Microsoft
    One of the worst companies in terms of customer service getting the download file because of a laptop upgrade took me months of work. No jokes.
    Incentivized
    Read full review
    Invoca
    Invoca's client success team is great to work with, which is a nice value proposition for their business (many SaaS providers struggle with this). Their support team is very talented and fully capable of addressing the vast majority of questions that they receive. I haven't encountered any negative experiences when requesting assistance.
    Incentivized
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    Alternatives Considered
    Microsoft
    Other than the more recent speech recognition tools from Microsoft, Google, etc., I have always used Nuance Dragon Speech Recognition. I was introduced to AI technology on an appraisal assignment. During the engagement, I had an opportunity to learn about the technology, and when I researched speech recognition software, the best reviews were of Nuance Dragon Speech Recognition. I purchased Nuance Dragon Speech Recognition and have stayed with the product.
    Incentivized
    Read full review
    Invoca
    Invoca is very user-friendly. It was easy to learn how to navigate and has a very user-friendly interface. It's hard to compare it against SaaS solutions like Five9 because their functions are different. Originally we selected Invoca because we were unaware of any SaaS solutions that accommodated all types of campaigns. We've found that now in LeadsPedia, but have still found that many partners prefer going through Invoca, so we still use it. It's an excellent platform for partners to access.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Nuance Dragon Speech Recognition has made it easier to dictate progress notes
    • Nuance Dragon Speech Recognition has made seeing patients more efficient
    • Nuance Dragon Speech Recognition was a little expensive for our smaller practice
    Incentivized
    Read full review
    Invoca
    • It is really useful to set a price you will pay for inbound calls, and let Invoca manage that tracking system.
    • We were able to run campaigns that could not have run otherwise because we had the call tracking for those calls.
    Incentivized
    Read full review
    ScreenShots