Likelihood to Recommend It's very easy to collaborate on the same file with team members and create simple concepts and flowcharts that you can use in the development process. It is also very handy for creating graphs and tables for presentations. Since this is a web application, we can use it anywhere, anytime and on any device; which provides great flexibility and accessibility. It also offers the functionality to save your work as you develop it, which is very helpful.
Read full review I can say it is not only good but it is best Automation tool ever. Its streamline our business project and with web based solution it allows my team to document existing or new processes using process mapping capabilities. It provides powerful analytics and it is easy to use via online. I personally feel it is very intutive. For less Appropriate I can say only in terms of integration perspective with different CRM tools. Rest is all good!!!!
Read full review Pros Draw.io offers a lot of shapes and customizability of how the diagrams are laid out. We've been able to create a lot of different things with it, and have barely scratched the surface of the sorts of things that we could do. Draw.io is fairly intuitive in the way that you draw shapes and connect shapes together, I was able to figure it out without a tutorial. Draw.io is fast and performant for me compared with some of the alternatives. Read full review Easy to create process diagrams quickly, while collaborating with others. Create linkages to sub-processes and other workflows. Track activities using metadata such as which IT systems are utilized. Use the glossary terms to find where different roles or systems are involved in processes throughout your org. Read full review Cons One element that was hard to use was converting pre-existing drawings and workflows from Gliffy to Draw.io once our company made the change. While we were able to complete the migration, when going back we noticed, oftentimes, some formatting and dependencies did not make it or were not compatible. While the template repository is vast, it has a heavy focus on network style maps. It would be ideal for added diversity in the templates with a focus on workflows just as much. While the integrations are strong, the cloud collaborative environment could still use some work. While you can save and edit in the cloud. Group editing and live dynamic sharing/editing similar to Microsoft office are still missing. Draw.io could add some version control functionality for ease of rollback, auditing, & comparison. Read full review In particular, we have had problems with the availability of the service because the platform frequently crashed. Is not easy to pull some indicators. We would like to be able to see a different interface, long ago with the same. Payment process is not easy. Read full review Support Rating The support for draw.io is pretty decent, considering it is a free website. I had a question one time when I was trying to do something, so I sent an email to their support email and got a response fairly quickly with an answer to my question. They also have some excellent support tools on their support website for helping you get more familiar with their program, and I found that very helpful.
Read full review I have gotten great response for the very few times I needed support.
Read full review Alternatives Considered Draw.io is totally free and it has most of the features a commercial product like Visio would have, so I think it is a go-to. It has good integration with Google Drive and it can export to a variety of files. You are not constrained by some commercial proprietary file format. It can be used in a browser on any device or downloaded as a desktop app.
Read full review Blueworks Live was part of a project deal. We did not keep it after the project. We found there are many solutions offering similar or superior capabilities - the fact that Blueworks does not fully support the universal BPMN standard was a big letdown for us. The pricing also did not make sense as a standalone solution.
Read full review Return on Investment draw.io has surely impacted our organization positively by saving some crucial time. It has not really impacted much monetarily to be honest. The ROI we got from draw.io is that it has made complex things clear for everyone in our organization. Read full review Made real time collaberation easier. Overall saving us valueable time. Excellent version control. Saving us time and helping us avoid mistakes / inaccuranies from using out of date documents. Simple and Ease to use from a web broswer reducing the need for extra servers to store the data. Read full review ScreenShots