TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    draw.io

    Score7.4 out of 10
    N/Adraw.io is an online diagramming tool with integrations with Jira, Google, and Confluence available free online or at cost depending on integration chosen.

    $5

    per month

    Scoro

    Score8 out of 10
    Small Businesses (1-50 employees)
    Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites projects, resources, and finances in one system, combining functionality for planning, tracking, and billing. Features include: - CRM & pipeline – A complete overview of a sales funnel and upcoming…

    $23.90

    per month per user

    Pricing
    draw.ioScoro
    Editions & Modules
    Up to 10 Users
    $5
    per month
    Up to 20 Users
    $11
    per month
    Up to 50 Users
    $27.50
    per month
    Up to 75 Users
    $41.25
    per month
    Up to 100 Users
    $55
    per month
    Up to 200 Users
    $95
    per month
    Up to 500 Users
    $152.50
    per month
    Up to 750 Users
    $190
    per month
    Up to 1,000 Users
    $227.50
    per month
    Up to 2,000 Users
    $377.50
    per month
    Up to 5,000 Users
    $827.50
    per month
    Up to 10,000
    1,577.50
    per month
    Core
    $23.90
    per month per user
    Growth
    $38.90
    per month per user
    Performance
    $59.90
    per month per user
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    draw.ioScoro
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Up to a 16% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    draw.ioScoro
    Considered Both Products
    JGraph (Draw.io)
    No answer on this topic
    Scoro
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    No answers on this topic
    Best Alternatives
    draw.ioScoro
    Small Businesses
    OmniGraffle
    Score9.8 out of 10
    Autotask PSA
    Score7.7 out of 10
    Medium-sized Companies
    OmniGraffle
    Score9.8 out of 10
    Workday Professional Services Automation
    Score8.2 out of 10
    Enterprises
    OmniGraffle
    Score9.8 out of 10
    Planview AdaptiveWork
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    draw.ioScoro
    Likelihood to Recommend
    6.9
    (20 ratings)
    4.1
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.8
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    draw.ioScoro
    Likelihood to Recommend
    JGraph (Draw.io)
    draw.io can be more suitable for technical documentation for architectures, flow diagrams/charts, and conceptual images of an application infrastructure. However, this tool is not made for business intelligence work nor for dashboarding to monitor the technical components. From the administrative standpoint, this is not well suited for agile ceremony structures like retrospective boards or planning or even quarterly planning boards. The strength of draw.io lies strongly in being a lightweight diagramming tool.
    Incentivized
    Read full review
    Scoro
    Scoro would be ideal for a larger business who is truly interested in developing a stronger and more efficient workflow. I honestly would have recommended it had it not been for the cost, the hidden fees, and the fact that I'd have to upgrade to an even more expensive plan if I wanted to get the most of the program for our level. We only needed one item, so would have ended up paying much more to not use a great deal of additional features. So, if you want to increase your workflow and have the funds, use them - absolutely. You will not regret it. But I cannot recommend it to someone who is on a tight budget
    Incentivized
    Read full review
    Pros
    JGraph (Draw.io)
    • Draw.io offers a lot of shapes and customizability of how the diagrams are laid out. We've been able to create a lot of different things with it, and have barely scratched the surface of the sorts of things that we could do.
    • Draw.io is fairly intuitive in the way that you draw shapes and connect shapes together, I was able to figure it out without a tutorial.
    • Draw.io is fast and performant for me compared with some of the alternatives.
    Incentivized
    Read full review
    Scoro
    • Great interface and user experience
    • Fast, informative and compact platform
    • Great invoicing and reminders system
    Incentivized
    Read full review
    Cons
    JGraph (Draw.io)
    • When very elaborate diagrams are needed, it lacks the amount of tools and customization needed
    • Since this is an online tool, it can freeze and that causes you to lose that work up to that point
    • Performance can lag with very complex diagrams
    Incentivized
    Read full review
    Scoro
    • Cost. I ended up not recommending this product simply because of the cost alone. There are hidden costs you will not know about until it is too late. Their pricing model is geared for bigger businesses, and can cripple smaller ones. The pricing is by user. If you get the most basic of plans (with a 900 onboarding charge), you will realize that all the things you actually need to make the program effective are on the next tier up...
    • Quickbooks. At the time I was exploring this, Quickbooks was not very well integrated. If you wanted to include billing (which they do show promise for), then you will have issues here.
    Incentivized
    Read full review
    Usability
    JGraph (Draw.io)
    The UI is intuitive. It allows a new user to start diagramming almost instantly. Manipulating elements, linking them together, etc. are all easy to do. Draw.io nevertheless a broad variety of diagram templates to help get started and also of shapes to use in diagrams. Some situations can make it a bit tricky to use, such as when having multiple shapes on top of each other (e.g. shapes placed within swimlanes) but that's a minor issue.
    Incentivized
    Read full review
    Scoro
    No answers on this topic
    Support Rating
    JGraph (Draw.io)
    The support for draw.io is pretty decent, considering it is a free website. I had a question one time when I was trying to do something, so I sent an email to their support email and got a response fairly quickly with an answer to my question. They also have some excellent support tools on their support website for helping you get more familiar with their program, and I found that very helpful.
    Incentivized
    Read full review
    Scoro
    No answers on this topic
    Alternatives Considered
    JGraph (Draw.io)
    draw.io is open-source and free for many uses, which means minimal upfront cost and good value.It works in the browser, also has a desktop version (so you can use offline) which helps teams that may not always be online or want local backups. Useful when you want a diagram tool that “just works” without huge ecosystem lock-in.For organisations that value control, less vendor-dependency, this is a plus.
    Incentivized
    Read full review
    Scoro
    We prefer Scoro as it's faster and easier to use and learn. Also the fee structure makes a lot of sense for a smaller company.
    Incentivized
    Read full review
    Return on Investment
    JGraph (Draw.io)
    • draw.io has surely impacted our organization positively by saving some crucial time.
    • It has not really impacted much monetarily to be honest.
    • The ROI we got from draw.io is that it has made complex things clear for everyone in our organization.
    Incentivized
    Read full review
    Scoro
    • Scoro could have had a wonderful impact on the workflow of the business. It allows for integrations most programs don't, including accounting and time tracking, and could have easily eliminated the need for an FTE through the streamlining of tasks alone.
    • If we had implemented this program, we would have saved time, but all of the gains would have gone to pay for Scoro. It would not have balanced out, especially if they ever were to raise their rates.
    Incentivized
    Read full review
    ScreenShots

    Scoro Screenshots

    Screenshot of an example of the customizable real-time dashboards that provide an overview of progress across the business, and monitor KPIs and key metricsScreenshot of a dynamic Gantt chart for planning, allocating resources based on availability, and monitoring project performance in real time in terms of time and moneyScreenshot of a monitor of cost burn, used to forecast profit while the projects are ongoing to detect signs of overservicing early enough to do something about itScreenshot of where to track billable and non-billable utilization across the team to understand how resource utilization, and how much time is spent on revenue-generating workScreenshot of where Scoro forecasts revenue automatically based on pipeline and committed projects, to support smarter and more strategic business decisions that support growthScreenshot of the accounting tools Scoro can integrate with to sync bills, invoices, and payments automatically, reducing manual work and minimizing the risk of human error