Drawbridge (discontinued) vs. Userlane

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Drawbridge (discontinued)
Score 7.6 out of 10
N/A
Drawbridge was a customer understanding and identity resolution tool, acquired by LinkedIn in 2019. Its features have been incorporated into LinkedIn Marketing Solutions, and the tool is no longer available standalone.N/A
Userlane
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Userlane is a software adoption platform designed for organizations in regulated sectors, including healthcare, financial services, manufacturing, and life sciences. The platform integrates usage analytics with in-app support to manage software engagement and friction. Application Intelligence The Application Intelligence module provides visibility into an organization's software environment. It utilizes App Discovery to identify active applications,…N/A
Pricing
Drawbridge (discontinued)Userlane
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Drawbridge (discontinued)Userlane
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsThe pricing is heavily dependent on your requirements therefore we ask you to contact us directly.
More Pricing Information
Community Pulse
Drawbridge (discontinued)Userlane
Best Alternatives
Drawbridge (discontinued)Userlane
Small Businesses
Lead Forensics
Lead Forensics
Score 8.9 out of 10
ChurnZero
ChurnZero
Score 7.9 out of 10
Medium-sized Companies
Lead Forensics
Lead Forensics
Score 8.9 out of 10
ChurnZero
ChurnZero
Score 7.9 out of 10
Enterprises
Treasure AI
Treasure AI
Score 9.0 out of 10
Nexthink
Nexthink
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Drawbridge (discontinued)Userlane
Likelihood to Recommend
2.0
(1 ratings)
9.1
(4 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Drawbridge (discontinued)Userlane
Likelihood to Recommend
Discontinued Products
It is well suited for small, targeted advertisements. I see this happening on a large scale and it is difficult to keep departments/groups/units separate from the individual, so incorrect, inappropriate, or just wrong recommendations are made all the time. The scale of your project I think determines whether this will be useful. A team under ~30/40 people, should work great. Larger than that and wires will be crossed, quality will plummet, and expectations will not be met.
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Userlane
Well suited:
  • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
  • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
  • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
Not so well suited:
  • Desktop apps -- > Doesn't really work for desktop
  • Mobile apps --> Limited support, only works for web-based mobile apps
  • Small user base (less than 50 users) --> Not required when there are only a few users
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Pros
Discontinued Products
  • tracks browsing habits
  • makes personalized recommendations
  • tracks online activity
Read full review
Userlane
  • Unbiased people and company.
  • Professional team.
  • Solution oriented team.
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Cons
Discontinued Products
  • well, it's tracking you, so that's a problem
  • IoT - connected to all smart devices
  • user interface is only for advanced users
  • can give incorrect and inappropriate links for setting
  • difficult to control broad settings
  • terrible customer support (what do you expect from LinkedIN)
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Userlane
  • Need to Improve User level analytics
  • Need to Improve UX/UI
  • Need to improve reporting
  • More option to export the analytics report ,Currently you can export in PDF.
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Usability
Discontinued Products
No answers on this topic
Userlane
  • Easy to use content editor, no specific knowledge needed
  • Super fast to create interactive guides, went live within days
  • Clean and actionable analytics, not too bloated
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Alternatives Considered
Discontinued Products
In hindsight, I wish we had picked any of the other options. Drawbridge is a letdown in cost, user ability, quality of service, and support. Though I have limited experience with the other software mentioned, they surely would not have been such a letdown - in so many areas, as Drawbridge is.
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Userlane
I haven't used any other to much extent.
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Return on Investment
Discontinued Products
  • Troubleshooting
  • no ROI as too much troubleshooting goes into each project
  • did not synchronize teams' needs
  • poor user interface
  • waste of time
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Userlane
  • Higher conversion rate.
  • Less support needed.
  • Proactive communication solves the most user questions.
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ScreenShots

Userlane Screenshots

Screenshot of App DiscoveryScreenshot of HEART OverviewScreenshot of Portfolio OverviewScreenshot of Userlane Assistant