Likelihood to Recommend Dreamhost was previously a great web host with reliable service and top-notch features, but I can no longer recommend them. If you're looking for web hosting on a Linux platform (such as running PHP or platforms like Wordpress, Jooma, or Drupal), with simple pricing services, then this is the great service for you. One big downside is lack of phone customer support. This is especially frustrating because of their many issues the last few weeks, which aren't easily resolved or addressed by their team.
Read full review JetRails is perfect for our small online company. We do not have our own in-house web team, so having a company like JetRails that clearly cares about the success of our website and is patient and understanding of our limitations on technical knowledge is incredibly valuable. We originally started out on
HostGator and the help and customer service was 0; we were left on our own. Working with JetRails is the opposite; it provides peace of mind and assurance.
Read full review Pros Customer service is industry-best. We've never had a problem that wasn't solved by them almost immediately. Their dashboard is extremely easy to use and doesn't cause any confusion at all. Their website speeds are good but not great. In an age when speed is important, they are good enough, especially for the price. They have a great backup feature. Read full review Hosting. Magento hosting. Big Commerce hosting. Read full review Cons They could have better deploy solutions for not so experienced users More integration with external services to automate some tasks Better ways to track hosting performance The user management could be easier to understand Read full review Expanded offering for Wordpress Read full review Likelihood to Renew We have every intention of staying with Dreamhost, but we are a tad concerned with the company's recent involvement in high profile litigation and controversial topics. While we don't take a position one way or another on what type of content they should host, one concern we have is that repeated attacks on their infrastructure have caused significant downtime during business hours for us, and that's something we'll have to take into consideration going forward.
Read full review Usability JetRails staff is very, very, very knowledgeable.
Read full review Support Rating Whether we're calling in on the phone, live chatting or emailing, we get immediate high-quality, native English-speaking support. This cannot be overstated when it comes to hosting, because support tickets are usually time sensitive and high stress. I've always had great experiences with the limited times we've needed to use DreamHost support. We've dealt with support for many other providers and no one comes close to DreamHost.
Read full review 10/10 hands-down! Support is very fast to respond to tickets. We have an account manager who keeps me informed and is easy to work with. We also have a customer support representative who reaches out and checks in on us from time to time. I am serious when I say that they act like they are part of our company and our team, and not just a vendor. That level of support and confidence is hard to come by these days.
Read full review Alternatives Considered We've tried a few other WordPress-specific hosts, as well as other shared hosting providers (Rackspace, WPEngine, and others). We have found that DreamHost gives the best balance of cost, performance, and features, for our needs. All vendors have their own pitfalls and shortcomings, and DreamHost isn't without its own, but it works for us.
Read full review JetRails works well in conjunction with a wide variety of hosting solutions.
Read full review Return on Investment The service can really be a positive value with its very solid performance and lack of downtime issues found with other services. For those with limited hosting or web development knowledge, the service can be a challenge to fully utilize. Sometimes this may mean additional training. The service also provides a number of expansion opportunities for growing with greater functionalities. Read full review Saved us time Saved us money Read full review ScreenShots