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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dripos

    Score7 out of 10
    N/ADripos is a point-of-sale (POS) software for restaurants, that includes includes tool for other areas of operation like delivery, mobile orders, marketing, and team management. Dripos syncs between all ordering platforms, offering a dedicated customer ordering mobile app and the ability to dispatch your own delivery drives or dripos network for drivers. The administrative side of Dripos includes integrated analytics, branded expense cards, and full accounting software.

    $149

    per month

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    Pricing
    DriposFreshsuccess
    Editions & Modules
    Flat Price
    $149
    per month
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    Offerings
    Pricing Offerings
    DriposFreshsuccess
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    DriposFreshsuccess
    Security
    Comparison of Security features of Dripos and Freshsuccess
    Feature
    Dripos
    -
    Ratings
    Freshsuccess
    10.0
    5 Ratings
    16% above category average
    Role-based user permissions00 Ratings10.05 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Dripos and Freshsuccess
    Feature
    Dripos
    -
    Ratings
    Freshsuccess
    7.1
    6 Ratings
    20% below category average
    API00 Ratings7.25 Ratings
    Integration with Salesforce.com00 Ratings7.26 Ratings
    Integration with Marketo00 Ratings7.01 Ratings
    Integration with Eloqua00 Ratings7.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Dripos and Freshsuccess
    Feature
    Dripos
    -
    Ratings
    Freshsuccess
    8.6
    6 Ratings
    2% below category average
    Product usage00 Ratings8.16 Ratings
    Help desk / support tickets00 Ratings9.15 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Dripos and Freshsuccess
    Feature
    Dripos
    -
    Ratings
    Freshsuccess
    7.1
    6 Ratings
    19% below category average
    NPS surveys00 Ratings7.02 Ratings
    Sponsor tracking00 Ratings7.01 Ratings
    Customer profiles00 Ratings7.15 Ratings
    Automated workflow00 Ratings8.06 Ratings
    Internal collaboration00 Ratings5.35 Ratings
    Customer health scoring00 Ratings8.16 Ratings
    Customer segmentation00 Ratings7.25 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Dripos and Freshsuccess
    Feature
    Dripos
    -
    Ratings
    Freshsuccess
    7.4
    6 Ratings
    12% below category average
    Customer health trends00 Ratings9.16 Ratings
    Engagement analytics00 Ratings7.06 Ratings
    Revenue forecasting00 Ratings4.44 Ratings
    Dashboards00 Ratings9.16 Ratings
    Best Alternatives
    DriposFreshsuccess
    Small Businesses
    Square POS
    Score9 out of 10
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    No answers on this topic
    ChurnZero
    Score7.9 out of 10
    Enterprises
    No answers on this topic
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DriposFreshsuccess
    Likelihood to Recommend
    7.0
    (1 ratings)
    6.3
    (6 ratings)
    User Testimonials
    DriposFreshsuccess
    Likelihood to Recommend
    Frostbyte Technologies, Inc
    Dripos is a great alternative to Square POS in most use cases. Although the monthly fee is higher than Square's "free," the fact that so many other features are included in that price — loyalty, online ordering, scheduling, team messaging, even payroll — makes it a much better value than paying for those add-ons within Square. It is best suited for quick-serve places with limited menus (I wouldn't yet suggest running a full-service, waiters-at-tables restaurant with it) and employee teams with no more than 20 per location (updates to scheduler may change this assessment soon enough).
    Incentivized
    Read full review
    Freshworks Inc
    Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
    Incentivized
    Read full review
    Pros
    Frostbyte Technologies, Inc
    • Connectivity across terminals
    • Reliability
    • Ease of use
    • A+ customer service and tech support
    Incentivized
    Read full review
    Freshworks Inc
    • Love the accounts view to see all my accounts, their health and some helpful stats!
    • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
    • In the account, you can link to other documentation, which is great!
    Incentivized
    Read full review
    Cons
    Frostbyte Technologies, Inc
    • Needs more user customization options
    • Scheduler piece is clunky (but software is being updated regularly)
    Incentivized
    Read full review
    Freshworks Inc
    • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
    • Automatically triggered emails based on certain usage.
    Incentivized
    Read full review
    Alternatives Considered
    Frostbyte Technologies, Inc
    Dripos is an affordable upgrade from Square POS, but still less costly than alternatives like Toast or Upserve, and does not require purchase of any specialized equipment outside of card readers (main software works on any iOS or Android devices, and you can mix and match these). Their customer service and tech support are both top-notch and more responsive than any others I've experienced.
    Incentivized
    Read full review
    Freshworks Inc
    I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
    Incentivized
    Read full review
    Return on Investment
    Frostbyte Technologies, Inc
    • Stellar tech support has greatly eliminated problems, and my employees can handle those calls themselves
    • Company is very receptive to product development ideas, and implements changes quickly
    • Cost savings vs Square has been positive
    Incentivized
    Read full review
    Freshworks Inc
    • Visibility - We can now see in one place the many dimensions of customer health
    • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
    • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
    Incentivized
    Read full review
    ScreenShots

    Freshsuccess Screenshots

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