Dwolla vs. GoCardless

If you need to move money using ACH then Dwolla is the number 1 choice. Highly recommend. We shopped several potential partners and Dwolla was better across the board. I count the Dwolla team and my team - they're always there to help and always go above and beyond to help us.

We believe GoCardless is the best-in-class solution for global companies who wish to streamline payment processing in many countries, especially when integrating within a company website or supported complementary software. It also works very well for recurring payment situations as it can be very streamlined for recurring & auto-payments. This is NOT a tool for credit card processing, so understand that and consider something like Stripe if credit card integration is your goal. The fees for GoCardless may be highly dependent on the anticipated processing volume and size of your business, so do know that very tiny companies may find the fee structure to be higher. For a US-only business, I'm not sure if GoCardless really would make the most sense outside of specifically for integrating within the software for click-thru payment processing. Where GoCardless shines is when your business operates in many countries and is looking for a seamless solution for your customers that also avoids them paying banking fees.

Incentivized

• Seamless integration.
• Quick resolution/response time.

• Real time status of direct debit payments
• Homepage dashboard is well made and efficiently tracks the payment status
• GoCardless website supports multiple language

Incentivized

• Not really useable on mobile - no mobile app and poor display in a mobile browser
• Takes a while for the first payment in a DD to come in, although I appreciate that's a limitation of DD rather than a GoCardless issue, it's worth noting compared the credit/debit card alternatives

Incentivized

It has a good web dashboard, you can see who has paid, who hasn’t, when payments will be taken from client and when they will arrive in the bank account

Incentivized

We have a dedicated Slack channel with multiple team members from across the organization: product, legal and compliance, technology. We have a dedicated relationship manager. Super super responsive. We are so pleased.

There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.

Incentivized

Better service. Better price.

GoCardless provides a simple way to take one-off card payments or set up direct debits for customers. Payment links can be included on electronic invoices, and certainly, from a UK perspective, it provides a more professional appearance than using, say, PayPal for business-to-business payments.

Incentivized

• Without Dwolla, we would have to invest a lot more of our company resources and time into accomplishing something that can take as little as 15 minutes. Dwolla's integration is almost invaluable to us.

• Increase customer digital payments vs. check by 18% and climbing.
• Decrease time to pay significantly and allow payment directly at time of order.
• Reduce write-off and non-payment by customer.
• Cost to Kanopy has been reasonable and benefit exceeds the fees.

Incentivized