Overall Satisfaction with GoCardless
Most of my business' income is monthly recurring payments, so we use GoCardless to process those payments, rather than relying on customers creating their own standing orders. It fixes the issue of manual payments and also waiting for customers to set up those standing orders. The fees are a little higher than they used to be as they uses to be capped, but they're still very low.
- Reliably takes recurring payments
- Makes it easy and secure for customers to set up their direct debits with us
- Informs us when payments have failed at the customer's end
- Makes it easy to see upcoming payments that will be collected
- Not really useable on mobile - no mobile app and poor display in a mobile browser
- Takes a while for the first payment in a DD to come in, although I appreciate that's a limitation of DD rather than a GoCardless issue, it's worth noting compared the credit/debit card alternatives
- Reduced debtor days
- Less time spent by the team chasing payments
- Reduced payment collection fees
It stacks up well against Stripe but I think they serve different purposes. Stripe is better when it comes to integrations, GoCardless is great for recurring payments, particularly for service-based businesses.
Do you think GoCardless delivers good value for the price?
Are you happy with GoCardless's feature set?
Did GoCardless live up to sales and marketing promises?
Did implementation of GoCardless go as expected?
Would you buy GoCardless again?
Particularly if you take recurring payments, it's very useful. Also if you want to pay smaller fees compared to credit/debit card alternatives. It's less appropriate if it's important that the first payment arrives immediately, and also if you're looking to connect it with e-commerce platforms - it's not really suited to that.